Payments Risk & Exception Analyst I

Truist•Orlando, FL

4d•Onsite

About The Position

Under general supervision of the Operations Manager, this position is responsible for handling electronic payment exceptions, escalations, and reconciliations related to ACH, Real Time Payments, Wire, and/or Zelle within established timeframes in order to mitigate risk. The work schedule is Monday-Friday 8 AM to 5 PM. Specific activities may change from time to time.

Requirements

High school diploma or equivalent education, training, and work-related experience
Ability to work irregular hours on short notice to complete end of day processes, and being designated as a "mission critical" teammate on a rotating schedule in the event of inclement weather or natural disaster and be available to travel to offsite backup facility for testing and recovery operations
Excellent written and verbal communication skills providing the ability to interact with technical support personnel and senior/executive leaders
Resourcefulness in multi-tasking, anticipating needs, and researching/synthesizing information to resolve problems in a time sensitive/high pressure environment
Demonstrated proficiency in basic computer applications such as Microsoft Office software products

Nice To Haves

Associate's degree in Business Administration
Knowledge and understanding of electronic payments processing
Two years of banking experience
Electronic payment job specific certifications (e.g.: Accredited Automated Clearing House Professional - AAP)

Responsibilities

Analyze, research, and process electronic payment exceptions and requests in accordance to applicable operating rules and regulatory guidelines.
Analyze, research, and support in a timely manner electronic payment cases/claims/inquiries escalated by internal departments and client service centers to resolve.
Perform outbound calls to corporate clients and internal departments to resolve exceptions.
Perform account reconciliation, validation, and research outstanding/out of balance conditions for assigned General Ledger/Enterprise Owned Deposit Accounts in accordance to Accounting and Financial Reporting policies.
Maintain a working knowledge of the policy, operating rules, and regulations for applicable electronic payments.
Assist with periodic reviews of operational procedures in order to identify changes and enhancements to streamline processes.