Payments & Risk Specialist

Base Power Company • Austin, TX

1d • Onsite

About The Position

As part of our Member Experience team, you’ll ensure our members receive and pay their bills in a timely manner - and enforce our collections process if they don’t. You’ll review credit and identity verification results to ensure accurate and compliant customer approvals. Effective communication and detailed process management are key for you to mitigate company risk while delivering an excellent experience for our members.

Requirements

• 2+ years of experience in payments and risk - ideally within energy, utilities, or a similar consumer industry.
• Customer-facing experience in support or a related field.
• Strong organizational and process management skills with high attention to detail.
• Excellent written and verbal communication skills.
• Proficiency using data management tools, spreadsheets, and CRM systems.
• Problem-solving mindset.

Responsibilities

• Enforce non-payments and reach out to delinquent members via call, text, and email to help them remain in good standing.
• Respond to member inquiries regarding their payment failures or issues.
• Take action on results and responses from credit and identity checks, and help build the process and structure for these new workflows from the ground up.
• Maintain accurate, detailed records of delinquent or declined members and their statuses.
• Use sound judgment and empathy to offer alternate payment plans and make exceptions for extenuating circumstances.
• Ensure you comply with all regulatory requirements as you manage our payments and risk tasks.
• Manually troubleshoot and send bills that failed to send automatically.
• Help us migrate from spreadsheets to more scalable, reliable, and automated systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed