Payments Product Manager (US, Remote)

Maxana

1d•Remote

About The Position

Our client, a high-growth consumer subscription company, is hiring a Payments Product Manager to own their payments platform end to end. This is not a greenfield build. You inherit a modern stack — a first-party payments microservice, a payment orchestration layer routing across processors, BNPL, automated dunning, and a self-serve analytics layer — plus a dedicated engineering scrum team. Your job is to push it forward. Two priorities define the first six months. First, rebill recovery: a meaningful share of subscription rebills fail, and too many of those customers churn for payment reasons, not product reasons. You'll audit the dunning stack, evaluate vendors, and decide whether to optimize, switch, or layer. Second, initial auth rate: routing optimization, network tokenization, express checkout, and continuous experimentation at the checkout layer. In a given week you'll write a spec, pull your own numbers out of the data warehouse, negotiate a vendor SLA, and present findings to the CFO. There is no payments ops team behind you. When something breaks, you drive resolution. You set the roadmap, you ship, you measure.

Requirements

5+ years in payments product or payments program management, subscription or e-commerce
Hands-on experience with payment orchestration platforms and multi-MID routing
Dunning and recovery expertise: retry logic, involuntary churn metrics, vendor evaluation
Data self-sufficiency in modern BI tools — you don't wait on an analyst
Demonstrated AI-native workflow: you actually use LLM and agentic tools in your product work today. This is a minimum qualification, not a preference.
Comfortable owning chargebacks, fraud posture, and regulatory compliance context

Responsibilities

Own the payments platform end to end.
Drive rebill recovery by auditing the dunning stack, evaluating vendors, and deciding on optimization, switching, or layering strategies.
Improve initial authorization rates through routing optimization, network tokenization, express checkout, and continuous experimentation at the checkout layer.
Write product specifications.
Extract and analyze data from the data warehouse.
Negotiate vendor Service Level Agreements (SLAs).
Present findings to stakeholders, including the CFO.
Drive resolution for any issues that arise within the payments platform.
Set the product roadmap.
Ship product features and measure their impact.
Manage chargebacks, fraud posture, and regulatory compliance.