Payments Product Manager - NEW YORK

Citi•New York, NY

20h•Hybrid

About The Position

Citi Wealth is a trusted advisor to some of the world’s most influential individuals and families. As part of Citi’s Global Wealth Management Group, we provide a comprehensive suite of products and services, including capital markets, managed investments, portfolio management, trust and estate planning, investment finance, and banking. Our select client base includes one‑third of the world’s billionaires, globally minded entrepreneurs who expect institutional‑grade service and benefit from Citi’s holistic approach to wealth management. The payments landscape is rapidly evolving with initiatives such as cash management for entities, emerging payments for both entities and consumers, use of AI for various payment support services, online payment channels and workflow platforms, ISO 20022, and ongoing regulatory and industry-driven innovations. This role will lead both new and existing payments initiatives, ensure compliance with mandates, and shape the broader payments strategy, including digital adoption and control enhancements. The Payments Product Manager will oversee all payments products for Wealth, drive strategic global product initiatives, provide subject‑matter expertise, support bankers & client experience, and advance digital channel development. Key responsibilities include developing product plans, executing product strategies, meeting regulatory and industry requirements, and representing the product across regional and global forums. The role will involve detailed analysis of business processes, controls, governance, and end‑to‑end operations, while collaborating with the Front Office, Change Management, Control Functions, Technology, Operations, and other internal partners to deliver effective solutions. The ideal candidate will have relevant product management experience and familiarity with banking and regulatory policies. Strong relationship‑building, influencing capabilities, and effective communication skills are essential. Ideal candidate brings a strong understanding of the wealth management continuum, deep expertise in deposits and money movement capabilities, and a proven ability to lead complex product rollout in a matrixed environment. This is a hybrid role requiring a minimum of three days per week in the New York 601 Lexington office.

Requirements

Relevant product management experience
Proven experience in payments
Familiarity with banking and regulatory policies
Strong relationship‑building, influencing capabilities, and effective communication skills
Strong understanding of the wealth management continuum
Deep expertise in deposits and money movement capabilities
Proven ability to lead complex product rollout in a matrixed environment
Strong understanding of payments products (including wires, ACH, transfers, Zelle)
Strong understanding of cash management products and services for entity clients (including treasury and accounts payable / receivable needs, maker / checker payment flows, and wire / check / ACH / file processing)
Experience in working with payment regulations and large‑scale programs
Strong understanding of online payment processing and workflow platforms
Knowledge of the technical aspects of payment products, rails and digital infrastructure
Interest in emerging payments technology, open banking infrastructure
Experience with instant payment capabilities and digital payment channels
Familiarity with key payment networks (CHIPS, FED, SWIFT) and ISO 20022 standards
Background in process and control design, process simplification
Strong data analysis skills
Excellent interpersonal skills and ability to build strong cross‑functional relationships
Ability to work independently, manage multiple priorities, and meet deadlines
Strong planning, organizational, and execution skills
High attention to detail and accuracy
Strong presentation and communication skills

Nice To Haves

Exposure to AI led transformation
Master’s degree preferred

Responsibilities

Manage day‑to‑day product activities, including delivery, client experience, and communication strategies, while helping the team prioritize, resolve obstacles, and achieve business goals.
Define and implement product strategies by analyzing customer behavior, market trends, competitive practices, and product economics.
Serve as the subject‑matter expert for client experience, product features, and servicing processes.
Lead initiatives through the full project lifecycle, coordinating with cross‑functional teams and external partners.
Partner closely with front office, operations, risk and control partners, platform and technology teams to understand the needs, define product solution and drive excellence in client experience.
Manage product approvals, translate requirements into user stories, define acceptance criteria, oversee testing, and support post‑implementation activities.
Provide recommendations based on regulatory changes, competitive dynamics, consumer insights, and market research.
Conduct competitive analysis to identify opportunities for innovation, revenue growth, and improved client experience.
Oversee initiative lifecycles and daily product support, including development and maintenance of procedures and training materials.
Drive rapid resolution of issues that negatively impact client experience.
Demonstrate strong self‑motivation, communication, decision‑making, and adaptability in an agile environment.