Payments & Escalations Sr Product Specialist

Bank of America•Boston, MA

3d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Gather market information & perform product analyses on assigned products, manage product profitability & monitor financial performance. Assists with development, execution, and tracking of product campaigns by collecting, analyzing, and reporting on data. Competencies required include market analysis/research focus, in-depth knowledge of products, a Bachelor degree, & 1-3 years related experience. Senior individual contributor responsible for operational leadership, product ownership, and cross‑functional coordination across Debit, Services, and Payments. This role serves as the central point of accountability for escalations, select product portfolios, marketing readiness, and lifecycle activities, ensuring timely issue resolution, strong governance, and clear communication to both clients and internal stakeholders. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy

Requirements

Bachelor's Degree or minimum of one year of relevant experience
Demonstrated experience leading complex financial products through vendor‑based delivery models.
Strong product management and strategic planning skills, with the ability to drive execution across matrixed teams.
Proven ability to manage cross‑functional stakeholders across technology, operations, risk, legal, and compliance.
Attention to Detail
Collaboration
Oral Communications
Problem Solving
Process Management
Business Analytics
Continuous Improvement
Product Management
Quality Assurance
Written Communications
Critical Thinking
Data Governance
Influence
Reporting
Strategic Thinking

Responsibilities

Serve as the primary point of contact for all escalations related to Debit, Services, and Payments, partnering with product managers and cross‑functional teams to rapidly assess, route, and resolve issues.
Streamline and formalize escalation management processes, maintaining an organized, centralized view of all active issues and providing clear, consistent status reporting to senior leadership.
Act as dedicated Product Manager for Reverse Positive Pay (post‑deployment), owning ongoing product strategy, performance management, enhancement prioritization, and lifecycle oversight.
Partner with Digital and product teams to manage the sunset of the Payments and Invoicing product, ensuring business clients receive clear, timely communications regarding discontinuation timelines and alternative solutions.
Assess ongoing client invoicing needs and evaluate potential future product opportunities to support Business Banking client workflows.
Serve as the primary point of contact for marketing and readiness activities across Debit, Services, and Payments, coordinating client communications, internal launch readiness, and cross‑functional alignment.
Maintain a consolidated view of readiness deliverables, track timelines, manage dependencies, and provide regular progress updates to product and leadership teams to strengthen execution discipline and transparency.