Member Escalations Specialist (58602)

AAA Northeast • North Providence, RI

3d • Remote

About The Position

Serves as a member advocate when researching, responding to, or interpreting company procedures or policies with the goal of delighting our valuable members. The nature of these interactions can be highly sensitive and require patience and special handling. Eligible applicants must live within the AAA Northeast footprint to be considered for work from home opportunities. This includes RI, MA, CT, NY & NJ. You have applied to a work from home position, and as such, you will be required to meet specific work from home requirements to support the business needs of AAA. This includes high speed internet access with minimum internet speed requirements.

Requirements

• Must live within the AAA Northeast footprint (RI, MA, CT, NY & NJ) for work from home opportunities.
• Must meet specific work from home requirements, including high-speed internet access with minimum speed requirements.

Responsibilities

• Address formalized complaints from all areas of the Club, encompassing a range of situations that members encounter both from a sales and service aspect.
• Meets local and national quality standards for the timely acknowledgement and resolution of complaints.
• Determines reimbursements in accordance with established policies.
• Maintains accurate logs of workflow, records of member complaints, and station complaint book.
• Keeps abreast of new programs, changes in current programs, and/or changes in policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed