Payments & Deposit Operations Representative II (US)

TD Bank•Mount Laurel, NJ

1d•Onsite

About The Position

The Payments & Deposit Operations Representative II provides a broad range of operational support and performs general to specialized transactions and/or other processing activities for their Operations function. This role communicates with partners in a professional manner, demonstrating a clear understanding of customers/partners needs and knowledge of TD products and processes. The primary work location is On-Site in Mt. Laurel, NJ & Charlotte, NC, with a schedule of Monday - Friday, 1:30 PM - 10:00 PM EST.

Requirements

High school diploma
Customer Accountabilities: Executes transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Shareholder Accountabilities: Understands internal and industry regulations, remains informed of emerging issues and applies appropriate due diligence in adherence with operating policies/procedures
Employee/Team Accountabilities: Participates fully as a member of the team, promotes team effectiveness and contributes to a positive work environment
Employee/Team Accountabilities: Participates in personal performance management and development activities, including cross training within own team
Employee/Team Accountabilities: Keeps others informed and up to date about all relevant or useful information related to day-to-day activities
Employee/Team Accountabilities: Contributes to a fair, positive and equitable environment that supports a diverse workforce
Employee/Team Accountabilities: Acts as a brand ambassador for function and the bank, both internally and/or externally

Nice To Haves

Requires working level knowledge of the business unit and operational functions for the business area supported as well as regulatory issues/requirements for jurisdictions supported

Responsibilities

Provides a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations function.
Communicates with partners in a professional manner, demonstrating clear understanding of customers/partners needs and knowledge of TD products and processes.
Works within generally defined guidelines, accountable for completing a range of transactions or activities that involve single to multiple steps and several systems or applications characterized by a combination of manual and automated processes.
Executes transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).
Refers or escalates processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensures that service quality is maintained.
Identifies opportunities to improve service delivery.
Supports partners with incoming transactions, validating information as needed to perform adjustments within authority levels.
Interacts with partners by responding to requests in an effective and timely manner.
Uses effective relationship skills when communicating with partners/colleagues/customers.
Completes assigned workload to meet SLA requirements for service and productivity.
Understands internal and industry regulations, remains informed of emerging issues and applies appropriate due diligence in adherence with operating policies/procedures.
Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate.
Supports the timely and accurate completion of business processes including completing and recording transactions for either the organization or clients.
Actively reviews internal processes/activities and provides ideas for process improvement.
Investigates and escalates non-standard or high-risk activities as appropriate.
Adheres to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management).
Be knowledgeable of and complies with Bank Code of Conduct.
Participates fully as a member of the team, promotes team effectiveness and contributes to a positive work environment.
Supports the team by actively building operations knowledge, think critically about processes and opportunities for improvement, and shares ideas.
Participates in personal performance management and development activities, including cross training within own team.
Keeps others informed and up to date about all relevant or useful information related to day-to-day activities.
Contributes to a fair, positive and equitable environment that supports a diverse workforce.
Acts as a brand ambassador for function and the bank, both internally and/or externally.