Payments & Deposit Operations Representative I (US)

TD•Burlington, VT

22h•Onsite

About The Position

The Payments & Deposit Operations Representative I provides a broad range of operational support and performs general to specialized transactions and/or other processing activities for their Operations function. This role communicates with partners in a professional manner, demonstrating a clear understanding of customer/partner needs and knowledge of TD products and processes. The position is primarily On-site in Vermont and is Part-Time. The schedule is Monday 7:00 AM - 4:00 PM, with Tuesdays, Thursdays, and Fridays from 8:00 AM - 4:00 PM EST, and Wednesdays off. Flexibility is dependent on workload. This role works within well-defined guidelines, is accountable for completing routine transactions or repetitive processes within a standardized framework, and generally has limited financial impact. The representative completes standard transactions using a limited number of systems and/or applications, executing through a prescribed, established, or documented set of parameters/procedures with limited decision-making authority. They identify issues and escalate internally, typically addressing routine requests requiring minimal discretion, and have limited or first-level interaction with internal partners. The focus of the work is on the completion of day-to-day processes or activities, though it may include weekly or monthly routine activities. Requires entry or working-level knowledge of processes/procedures.

Requirements

High School diploma
Requires entry or working level knowledge of processes/procedures
Customer Accountabilities: Executes transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Customer Accountabilities: Refers or escalates processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensures that service quality is maintained
Customer Accountabilities: Identifies opportunities to improve service delivery
Customer Accountabilities: Supports partners with incoming transactions, validating information as needed to perform adjustments within authority levels
Customer Accountabilities: Interacts with partners by responding to requests in an effective and timely manner
Customer Accountabilities: Uses effective relationship skills when communicating with partners/colleagues/customers
Shareholder Accountabilities: Completes assigned workload to meet SLA requirements for service and productivity
Shareholder Accountabilities: Understands and applies operating policies and procedures
Shareholder Accountabilities: Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
Shareholder Accountabilities: Supports the timely and accurate completion of business processes and procedures
Shareholder Accountabilities: Escalates non-standard or high-risk activities as necessary
Shareholder Accountabilities: Supports and participates in process improvement opportunities
Shareholder Accountabilities: Ensures necessary due diligence to support the accuracy of all transactions/activities
Shareholder Accountabilities: Be knowledgeable of and complies with Bank Code of Conduct
Employee/Team Accountabilities: Participates fully as a member of the team, promotes team effectiveness and contributes to a positive work environment
Employee/Team Accountabilities: Supports the team by actively building operations knowledge, think critically about processes and opportunities for improvement, and shares ideas
Employee/Team Accountabilities: Participates in personal performance management and development activities, including cross training within own team
Employee/Team Accountabilities: Keeps others informed and up to date about all relevant or useful information related to day-to-day activities
Employee/Team Accountabilities: Contributes to a fair, positive and equitable environment that supports a diverse workforce
Employee/Team Accountabilities: Acts as a brand ambassador for function and the bank, both internally and/or externally

Responsibilities

Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities for own Operations function.
Communicate with partners in a professional manner, demonstrating clear understanding of customers/partners needs and knowledge of TD products and processes.
Completes standard transactions using a limited number of systems and/or applications.
Executes through a prescribed, established or documented set of parameters/procedures.
Identifies issues and escalates internally; typically addressing routine requests requiring minimal discretion.
Limited or first level (initial) interaction with internal partners.
Focus of work is on the completion of day-to-day processes or activities however may include weekly or monthly routine activities.
Executes transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).
Refers or escalates processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensures that service quality is maintained.
Identifies opportunities to improve service delivery.
Supports partners with incoming transactions, validating information as needed to perform adjustments within authority levels.
Interacts with partners by responding to requests in an effective and timely manner.
Uses effective relationship skills when communicating with partners/colleagues/customers.
Completes assigned workload to meet SLA requirements for service and productivity.
Understands and applies operating policies and procedures.
Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate.
Supports the timely and accurate completion of business processes and procedures.
Escalates non-standard or high-risk activities as necessary.
Supports and participates in process improvement opportunities.
Ensures necessary due diligence to support the accuracy of all transactions/activities.
Be knowledgeable of and complies with Bank Code of Conduct.
Participates fully as a member of the team, promotes team effectiveness and contributes to a positive work environment.
Supports the team by actively building operations knowledge, think critically about processes and opportunities for improvement, and shares ideas.
Participates in personal performance management and development activities, including cross training within own team.
Keeps others informed and up to date about all relevant or useful information related to day-to-day activities.
Contributes to a fair, positive and equitable environment that supports a diverse workforce.
Acts as a brand ambassador for function and the bank, both internally and/or externally.