Deposit and Payments Manager

Park Community Credit Union•Louisville, KY

16h•Onsite

About The Position

The Deposits and Payments Manager oversees the credit union's deposit accounts, products, and services, including processes for special accounts due to garnishment, death, dormancy, or other reasons. This role also manages payment processes and transactions such as wires, ACH, payroll deductions, and mobile deposits. The manager ensures compliance with policies, regulations, and quality assurance standards, and addresses member and staff inquiries. The position focuses on improving operational efficiencies, monitoring for fraud detection and prevention, and implementing initiatives to mitigate risk or loss. The Deposits and Payment Manager directs assigned staff, monitors performance, and provides coaching and development to contribute to individual and team success.

Requirements

Three years to five years of similar or related experience.
A bachelor's degree, or achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree, or five plus years in a related job position that required job knowledge of the essential functions and responsibilities.
Work involves extensive personal contact with others and is of a personal or sensitive nature.
Motivating, influencing, and/or training others is key.
Fostering sound relationships with outside entities becomes necessary and often requires the ability to influence and/or sell ideas or services.
Exceptional organizational skills and attention to detail.
Able to handle multiple priorities and adhere to set deadlines.
Strong computer skills in Microsoft Windows including proficiency in Word and Excel.
Knowledge of credit union core operating systems and processes.
Strong problem-solving and research skills.
Excellent oral and written communication.
Follow the credit union’s Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity and currency transaction reports timely and without error.
Follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately.

Nice To Haves

Experience with special accounts (UTMA, HSA, Deceased, etc.).
Experience with payment processing (ACH, Wires, Loan Payments, Mobile Deposit, etc.).
Experience with ERM Software.
Experience with vendor review and selection.

Responsibilities

Manage all aspects of deposit accounts, deposit products, and deposit services, including traditional accounts, special accounts (UTMA, HSA, Deceased, etc.), and payment processing (ACH, Wires, Loan Payments, Mobile Deposit, etc.).
Ensure accuracy of deposit processing and monitor returns, exceptions, and rejections.
Oversee management of dividend rate changes, disclosure updates, fee schedules, and statements, following record retention requirements.
Implement effective monitoring to identify and eliminate account and/or payment systems fraud.
Identify, report, and resolve issues or problems associated with loans and deposit accounts.
Continuously evaluate processes and recommend efficiencies to enhance operations across various delivery channels.
Provide assistance and expertise with other team leaders to provide quality service to members.
Keep manager informed of issues and seek assistance for items requiring higher-level review or approval.
Assist in projects involving products/payments, performing project testing and implementation functions for new and existing products and services.
Create and monitor tracking and reporting to ensure compliance with regulations and internal policies.
Work closely with Compliance and Risk Management to ensure deposit and payment policies, rules, and regulations minimize credit union risk.
Maintain assigned duties in ERM Software with proper documentation regarding risk and mitigation efforts.
Manage written policies and procedures involving operational deposit activity and payments processing, ensuring procedures and critical process flows are documented, followed, reviewed, and updated.
Direct work, schedule, train, monitor, and develop assigned staff, ensuring they have appropriate skills.
Complete performance reviews and provide direction and discipline when necessary.
Make recommendations for promotions.
Participate in the budget process for areas of oversight.
Provide input on vendor review and selection and maintain information in vendor systems.
Provide tracking and reporting as requested or assigned.
Perform other duties as assigned.