Posting Specialist - Digitech - Remote

Sarnova

1d • Remote

About The Position

Digitech, part of the Sarnova family of companies, provides advanced billing and technology services to the EMS transport industry. The Payment Workflow Specialist reviews trip records to verify payment amounts, contractual adjustments, patient responsibility, and payer details. The role corrects posting errors, investigates account discrepancies, and ensures payments are processed accurately. It also involves quality assurance, responding to posting-related questions, and resolving issues efficiently. The position is remote and requires independently managing the role’s duties, goals, and business practices in a remote environment.

Requirements

• High school diploma or equivalent required.
• Strong experience with payment posting, deposit reconciliation, and refund research.
• Proficiency with Practice Management Systems (PMS).
• Ability to navigate various websites efficiently for remittance retrieval.
• 10-key data entry proficiency of at least 10,000 keystrokes per hour.
• Typing speed of at least 35 WPM.
• Proficiency in Microsoft Office, including basic Excel functions such as adding or removing rows and columns, AutoSum, and copying worksheets.
• Strong attention to detail and accuracy in financial transactions.
• Ability to read and interpret Explanation of Benefits (EOBs).
• Excellent time-management and multitasking skills.
• Strong organizational skills and ability to meet deadlines.
• Experience balancing accounts and reconciling payments.
• Strong communication skills for interacting with clients, vendors, and internal teams.
• Ability to maintain confidentiality and handle sensitive financial data discreetly.
• Ability to work efficiently in a fast-paced environment.
• Ability to independently manage all aspects of the job, including required goals and business practices, in a remote environment.

Nice To Haves

• One to two years of experience in medical billing and basic accounting principles; preferred but not required.

Responsibilities

• Review trip records to verify payments are posted correctly and match contractual agreements and patient responsibility.
• Correct posting errors and document changes for record-keeping and future reference.
• Review payments for trips sent to collections to ensure accurate handling and proper reporting to the agency.
• Conduct quality assurance checks on payment posting processes, including NSA trips and trips flagged for write-offs.
• Investigate missing payments, determine their cause, and take appropriate actions to resolve issues and update payment records.
• Respond to emails about trip questions from internal and external associates.
• Investigate items flagged for non-posting due to missing EOBs and ensure timely resolution and accurate posting.
• Respond promptly to posting-related inquiries from clients, vendors, and internal team members.
• Follow HIPAA privacy policies and procedures and maintain the confidentiality and security of sensitive patient information.
• Maintain compliance with company attendance policies.
• Perform QA of BPO posting functions.
• Perform additional duties as assigned.

Benefits

• Competitive salary commensurate with experience.
• Comprehensive benefits package.
• 401(k) plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED