Payment Traceability Business Analyst - Officer

State Street•Quincy, MA

10d

About The Position

The Payment Traceability Business Analyst supports delivery of an end-to-end payment and settlement traceability capability. The role conducts application and process discovery, maps payment journeys, documents data and status requirements, supports testing, and provides shared payment-flow analysis to the Anomaly Detection and SWIFT Resilience workstreams. It builds an evidence base of how payment instructions, statuses, and exceptions move across systems and helps convert findings into requirements, tested functionality, and operating procedures. The position works with Operations, Client Service, Technology, Risk, and application owners. It documents current-state processes and application dependencies; defines requirements for traceability, statuses, alerts, and evidence; prepares and executes testing; and supports operational procedures, training, and readiness activities. The role contributes to State Street’s Payments Business Risk and Resiliency Programs.

Requirements

Practical understanding of payment or settlement processing and operational exception handling.
Strong process mapping, requirements documentation, workshop, and analytical skills.
Ability to work with operational and technical stakeholders and manage detailed evidence.
Strong risk, client-data, and control awareness.
Bachelor’s degree or equivalent experience in business, finance, technology, or a related field.
5+ years of financial services experience, preferably in payments, settlement, operations, or change.

Nice To Haves

Familiarity with SWIFT or ISO 20022 messaging, payment identifiers, and market acknowledgements.
Business analysis or process-modelling experience.

Responsibilities

Conduct workshops and analysis with Operations, Client Service, Technology, Risk, and application owners to document current-state payment journeys.
Maintain application inventories, process maps, system hand-offs, queue and exception points, ownership details, and source-data references.
Document requirements and user stories for search, identifiers, statuses, timestamps, processing hops, alerts, exception ownership, and evidence export.
Map UETR, end-to-end ID, internal reference, client reference, and rail-specific identifiers across systems and identify correlation gaps.
Define and validate internal operational statuses and client-safe status labels, including masking and entitlement requirements.
Prepare test scenarios and data for normal processing, screening holds, credit holds, anomaly holds, repair, stuck MQ, timeouts, NACKs, cancellations, and returns.
Execute UAT, record evidence, raise defects, and retest fixes across UI, data feeds, reports, and access controls.
Support definition of alert ownership, response SLAs, escalation paths, operational procedures, and training materials.
Provide traceability analysis and operations support to the anomaly detection workstream, including event visibility, case management, and payment decisions.
Provide process and application dependency analysis to SWIFT Resilience planning and readiness activities.