Payment Systems Specialist

Arbor Financial Credit Union • Kalamazoo, MI

5d • Hybrid

About The Position

As a Payment Systems Specialist, you’ll play a key role in keeping member payments and account transactions running smoothly, accurately, and securely. If you enjoy problem-solving, working behind the scenes, and helping deliver a great member experience, this is a great opportunity to make an impact every day. Start your journey at Arbor as a Payment Systems Specialist and grow right where you are – Payment Systems Specialist II and III growth track promotions possible (with a pay increase). With advancement opportunities and access to internal openings in finance, as well as other departments like operations, lending, marketing, IT, and HR, your future is full of possibility.

Requirements

• High school diploma, or equivalent
• Financial services industry experience
• Strong computer and application skills
• Strong oral and written communication skills
• Ability to successfully organize, prioritize, and manage multiple responsibilities
• Ability to collaborate and maintain effective team relationships
• Professionalism in conduct, communication, and appearance
• Ability to be bonded

Nice To Haves

• College degree
• 1+ years of accounting/bookkeeping experience

Responsibilities

• Process, balance, and reconcile payment system transactions and related accounts to ensure accuracy and timeliness
• Support payment services operations, including electronic payments, card services, and stop payment requests
• Investigate and resolve transaction exceptions, disputes, errors, and member account issues
• Monitor payment activity for potential fraud, abuse, and risk
• Provide responsive support and guidance to members, community partners, and internal team members regarding payment-related services and transactions
• Maintain accurate records, general ledger activity, and vendor communication

Benefits

• Hybrid work schedule
• Paid vacation, personal, sick, holiday, volunteer & birthday time off
• 401(k) with 6% match and 4% profit-sharing contribution
• Top-notch health insurance, dental, and vision
• HSA, Flexible spending plans, life insurance, and short-term/long-term disability coverage
• Employee Assistance Program to prioritize your wellbeing
• Tuition reimbursement
• Loan and mortgage discounts + higher rates for savings products

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED