Payment Systems Specialist

Arbor Financial Credit Union • Oshtemo Charter Township, MI

6d • Hybrid

About The Position

As a Payment Systems Specialist, you’ll play a key role in keeping member payments and account transactions running smoothly, accurately, and securely. If you enjoy problem-solving, working behind the scenes, and helping deliver a great member experience, this is a great opportunity to make an impact every day.

Requirements

• High school diploma, or equivalent
• Financial services industry experience
• Strong computer and application skills
• Strong oral and written communication skills
• Ability to successfully organize, prioritize, and manage multiple responsibilities
• Ability to collaborate and maintain effective team relationships
• Professionalism in conduct, communication, and appearance
• Ability to be bonded

Nice To Haves

• College degree
• 1+ years of accounting/bookkeeping experience

Responsibilities

• Process, balance, and reconcile payment system transactions and related accounts to ensure accuracy and timeliness
• Support payment services operations, including electronic payments, card services, and stop payment requests
• Investigate and resolve transaction exceptions, disputes, errors, and member account issues
• Monitor payment activity for potential fraud, abuse, and risk
• Provide responsive support and guidance to members, community partners, and internal team members regarding payment-related services and transactions
• Maintain accurate records, general ledger activity, and vendor communication

Benefits

• Hybrid work schedule
• Paid vacation, personal, sick, holiday, volunteer & birthday time off
• 401(k) with 6% match and 4% profit-sharing contribution
• Top-notch health insurance, dental, and vision
• HSA, Flexible spending plans, life insurance, and short-term/long-term disability coverage
• Employee Assistance Program to prioritize your wellbeing
• Tuition reimbursement
• Loan and mortgage discounts + higher rates for savings products

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED