Payment Specialist

Edenred • Secaucus, NJ

1d • Onsite

About The Position

Every day, Edenred delivers innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. The Payment Specialist ensures timely processing of electronic payments for customers via phone or web, meeting quotas, and maintaining SLAs for supplier payments. They minimize errors, review metrics, and resolve vendor issues. Accurate data entry is crucial. The role includes suggesting process enhancements, meeting deadlines, and taking on extra assignments as needed.

Requirements

• A minimum of 1 - 2 years previous customer service experience
• High School Diploma or equivalent
• All applicants must successfully complete a background and drug test
• Strong communication skills
• Adaptive to frequent process changes
• General skillset to perform/navigate on Microsoft OS; minimum of 60 WPM

Nice To Haves

• Experience with Excel (middle level or above) and SalesForce desired but not required

Responsibilities

• Timely processing of e-payments on behalf of our customers via phone call and/or the web
• Successfully meet minimum quota of payments completed per month
• Assist suppliers to ensure payment processed within SLA designated by client, monitoring outstanding cards as assigned
• Use all tools and resources available to maintain minimal errors; quality over quantity
• Actively review key metrics measured to ensure standards set forth are being met
• Actively resolve any vendor related issues or inquiries
• This position will focus on data collection, verification, and data entry; attention to detail being the key
• Strive to find more efficient ways to perform tasks, recommend process enhancements to improve business practices
• Perform all duties within assigned timeline and effectively communicate progress of assigned tasks.
• Take ownership of other assignments as directed from time to time.
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED