Payment Solutions Specialist

Blue Sky Bank • Tulsa, OK

3h • Onsite

About The Position

Join Blue Sky Bank as a full-time Payment Solutions Specialist in Tulsa, Oklahoma! The Payment Solutions Specialist is a back-office operational professional responsible for supporting the Bank’s payment systems, including wire transfers, debit card services, real-time payments, and electronic bill payment platforms. This role performs detailed transaction processing, maintenance, and research while ensuring accuracy, regulatory compliance, fraud prevention, and excellent internal and customer support. The Specialist acts as a key operational partner to the Payment Solutions Lead and collaborates closely with Deposit Operations, Fraud, BSA/AML, Compliance, IT, and frontline teams.

Requirements

• High school diploma or GED required; Associate’s degree preferred.
• 2+ years of banking operations experience, including wire processing and debit card services preferred.
• Valid driver’s license, insurance, and reliable transportation.
• Working knowledge of banking operations, payment systems, and internal controls.
• Strong attention to detail, analytical, and reconciliation skills.
• Proficiency in Microsoft Office and ability to learn banking systems.
• Strong written and verbal communication and customer service skills.
• High level of accuracy, professionalism, integrity, and confidentiality.
• Ability to manage multiple priorities, meet deadlines, and work independently or on a team.
• Adaptable, flexible, and committed to continuous learning.

Nice To Haves

• Associate’s degree preferred.
• 2+ years of banking operations experience, including wire processing and debit card services preferred.

Responsibilities

• Prioritize timely handling of all wire transactions.
• Receive, review, and process incoming/outgoing wires accurately and within deadlines.
• Ensure dual-control and separation-of-duties compliance; no single employee both initiates and releases a wire.
• Complete required customer call-backs and verify wire authorization, signatures, and available funds.
• Review wire purpose and transaction history to confirm alignment with customer profiles.
• Monitor wire and card activity for fraud or suspicious behavior; escalate concerns and document per FinCEN guidelines, including SAR referrals.
• Perform daily balancing, tracking, and reconciliation of wire activity.
• Maintain debit card services, including issuance, replacement, limit changes, account updates, and transaction research.
• Support dispute intake, documentation, and resolution in coordination with Fraud and Operations.
• Monitor card activity and escalate irregular or suspicious transactions.
• Support bill payment systems, including maintenance, troubleshooting, and issue resolution with vendors and internal partners.
• Ensure all payment activities comply with policies, procedures, and regulations.
• Maintain compliance with Bank policies, regulatory requirements, GLBA data security standards, and fraud prevention practices across all payment channels.
• Support audits, exams, and risk assessments by providing documentation and research.
• Accurately document all research, decisions, and resolutions.
• Provide timely, professional service to internal teams and customers; manage assigned cases to resolution within queue systems.
• Answer department support line and route inquiries appropriately.
• Collaborate with Deposit Operations, Fraud, BSA/AML, Compliance, IT, Contact Center, and branch staff.

Benefits

• Starting accrual of three weeks of paid time off
• 401(k) plan with employer matching
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Dependent Care FSA
• Voluntary accident and critical illness coverage
• 100% employer-paid short-term Disability
• 100% employer-paid long-term disability
• 100% employer-paid group life/AD&D insurance
• Optional voluntary life/AD&D coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED