Payment Services Specialist - ACH & Share Drafts

Partners 1st Federal Credit Union•Fort Wayne, IN

5d•Onsite

About The Position

This position provides daily support and processing for ACH, wires, share draft, and bill payment. The role involves performing daily general ledger posting and balancing, reviewing and processing exceptions and adjustments, and providing staff and members assistance with ACH, wires, share draft, and bill payment items including research. The ideal candidate is a well-organized, mission-oriented person who can work full-time, 40 hours per week, with a schedule of Monday-Friday, 8:30 am - 5:00 pm, at the Directors Row location in Fort Wayne, IN. This role requires behaviors and actions that reflect the credit union's culture, mission, and core values through exceptional service that supports both employees and members. A strong commitment to service excellence and member-focused solutions is essential to the success of this position and the credit union.

Requirements

Up to six months of similar or related experience including time spent in similar or preparatory positions.
A high school degree or GED is required.
Courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications generally require shorter and not in-depth discussions.
Able to use database, spreadsheet and word processing software suites to record and maintain records, with customer contact as necessary via form correspondence.
Able to learn and retain knowledge of local, state and federal laws and regulations concerning civil and credit card activities.
Able to learn and retain knowledge in depth for all credit card, debit card and ATM adjustment functions; to follow Visa and ATM network and customer privacy regulation and to limit potential liability for the organization.
Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.
Must be capable of climbing / descending stairs in an emergency situation.
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
Must be capable of regular, reliable and timely attendance.
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
Must be able to read and carry out various written instructions and follow oral instructions.
Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics.
Must be able to speak clearly and deliver information in a logical and understandable sequence.
Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
Must be able to effectively handle multiple, simultaneous, and changing priorities.
Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Nice To Haves

Backup for the Card Specialist as needed.

Responsibilities

Works all ACH and Share draft files in the credit union's core system, including meeting all ACH Requirements under Federal NACHA laws
Reviews and works exception files and post as needed, including return item reports, notice of change, death notifications, and large checks over $10,000
Ensure share draft and ACH file load errors are corrected in a timely manner
Perform assistance to front line staff for any payment related items including research and follow up on member related items
Process all incoming and outgoing wires
Ensures that all share draft and ACH return files are transmitted daily and properly per NACHA Federal requirements
Processes external files such as Bill Pay, A2A transfers, P2P transfers, and RDC.
Provide backup for the Card Specialist as needed.
Process any check or ACH adjustments as needed.
Post General Ledger entries as needed.
Process all refunds for share accounts
Comply with all company policies and procedures, applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act and the Office of Foreign Asset and Control