Payment Operations Representative I - ACH
About The Position
Great Southern Bank is committed to fostering an environment where everyone can contribute and succeed at every level. We celebrate and value differences in age, outlook, cultural background, lifestyle, and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Come join our team of customer service experts today! This role is responsible for assisting internal and external customers with Automated Clearing House services, completing ACH functions as they pertain to Receiving Depository Financial Institution (RDFI) and Originating Depository Financial Institution (ODFI) activity. The representative will respond to internal and external customer inquiries via telephone and email, and handle a variety of clerical, quality control, data entry, and reconciliation tasks.
Requirements
- High school diploma or GED
- 0 to 6 months of related experience and/or training
- Regular use of desktop/laptop computer, basic operating systems, and specialized software systems.
- Basic experience with alphanumeric data entry, PowerPoint, Excel, and word processing
- Ability to add, subtract, multiply and divide
Responsibilities
- Maintains a strong working knowledge of all departmental policies and procedures, as well as applicable laws and rules for ACH processing. Notifies the supervisor of any discrepancy in procedures that may need to be reviewed.
- Works closely with other departments to ensure the resolution of problems regarding insufficient funds, stop payments, filters, and other un-posted ACH items.
- Processes returns and notifications of change for received transactions, accurately and timely.
- Responds to all internal and external customer inquiries in a timely, effective, and professional manner.
- Responsible for processing and balancing outgoing origination files received from internal and external customers. This includes review, proper resolution of exception items, and balancing file totals according to department policies and procedures.
- Responsible for regular monitoring and reconciliation of all general ledger accounts pertaining to ACH processing.
- Responsible for processing and balancing incoming files received from the Federal Reserve. This includes review of exception items, posting of transactions to customer accounts, and making decisions regarding returns and notifications of change. Additionally, works with the Payment Operations Supervisor on complicated transactions.
- Processes all reclamation requests and death notifications for benefit of the government entities.
- Maintains a variety of spreadsheets and reports to track ODFI and RDFI activity for audit and reporting purposes.
- Maintains regular and reliable attendance, punctuality, and personal appearance. Communicates in a clear and efficient manner via various types of correspondence, such as, in person, phone, email, letters, etc. Adheres to all company policies and procedures, as well as all applicable banking rules, regulations, and laws (including BSA/AML).
- Performs any other related duties as required or assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
