Operations Manager, Payment Operations

RBC•Minneapolis, MN

1d•$70,000 - $130,000•Onsite

About The Position

The Payment Operations Manager leads and develops a specialized team managing time-sensitive, complex, and exception-based wire transfer processing functions. This leadership role combines operational expertise with team management responsibilities, ensuring excellence in execution, regulatory compliance, and continuous process improvement across domestic and international wire services. This position manages increased operational and compliance risk through structured operational reviews, system checks, adherence to established procedures, and proactive oversight of team activities and process controls. Wire Transfer Operations is responsible for providing excellent, accurate and timely customer service to RBC Wealth Management (RBC WM) branches & complexes, Custody & Clearing, Operations and Corporate areas for supporting wire payment requests, reconciling general ledger accounts, managing bank account departmental ledgers, and supporting phone queue operations.

Requirements

4-year degree from an accredited university (or equivalent). Or High school diploma (or equivalent) and 4+ years of job-related experience.
5+ years of Wealth Management, securities, banking, technology and/or job specific industry experience
2+ years demonstrated and sound managerial experience leading and managing a team
FINRA Securities Licensing (SIE/S99) within 120 days.

Nice To Haves

4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 3+ years of securities, banking, technology and/or job specific industry experience
1+ year prior securities, banking, technology industry and/or job specific related industry experience
4-year degree from an accredited university in business, finance or related field
1+ year business, finance, customer service and/or accounting/securities experience

Responsibilities

Hire, onboard, and train new team members.
Supervise and direct time sensitive, complex and/or highly specialized daily work flows to ensure department service levels are met.
Provide training, coaching, recognition and development for the team members, fostering teamwork and planning for succession.
Serve as a subject matter expert for payment processes supported by team.
Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operations departments, RBC Business Units, external customers or industry participants.
Address escalated questions independently; seeking assistance from Senior Manager or other Operations resources as appropriate.
Ensure that employees understand RBC vision, as well as support and reinforce targeted behaviors that contribute to RBC goals.
Provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance.
Leverage the value in unit, department, and enterprise wide teams to develop better solutions and achieve a cross enterprise mindset.
Accept and successfully execute change while supporting employees through the process, and keeping them focused on business priorities.
Conduct payment process oversight on complex exception-based and/or highly specialized processes to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met.
Review exceptions to standard payment processing to ensure overall compliance with regulations, firm policies, and accepted business practices.
Accurately review, verify, and/or record data into technology supporting department processes.
Provide support with department volume metrics, staffing models, financial forecasts, and budgets as required.
Reduce risk, increase efficiencies, or enrich customer service by suggesting process changes and/or system modifications.
Participate in business requirement development, UAT testing, end-user training, and implementation support for enhancements and new firm initiatives for changing technology systems supporting department processes.
Develop and provide ongoing training support for team members related to the department’s processes and systems.
Provide feedback to department leadership team when appropriate.
Develop and maintain department procedures.
Ensure team members are aware of any new system functionality changes and document modifications.

Benefits

bonuses
flexible benefits
competitive compensation
commissions
stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business
401(k) program with company-matching contributions
health, dental, vision, life and disability insurance
paid time-off plan