Payment Services Coordinator

Wawa, Inc.

3d•Onsite

About The Position

The Payment Services Coordinator is responsible for the daily reconciliation to support cash and card sales and coin ordering activities, as well as the accounting and reconciliation for all college card programs. This includes identifying and resolving any variances by working with internal teams and external partners to remediate issues. The Payments Services Coordinator also provides backup support for activities related to the retrieval/chargeback process, store financial services scheduling and daily cash clearing activities.

Requirements

Ability to work well individually as well as in a team environment
Good communication skills
Good customer service skills
Ability to work with little or no supervision
Detail oriented and strong organizational skills
Good analytical and problem solving skills
Good interpersonal skills
Ability to interact with customers, internal partners, financial institutions and card associations
Bachelor’s Degree preferred
Basic knowledge of accounting and reconciliation preferred
Experience in SAP
PC skills including MS Office Suite, pivot tables, macros and SAP

Responsibilities

Responsible for the daily account reconciliation of reported card sales. This reconciliation is a multi-step process from the point-of-sale declared amount to the reported card brand processed amount by store, as well as a daily reconciliation comparing total reported deposit to bank deposit.
Responsible for identifying and resolving any variances by working closely with POS Solutions, Sales Audit teams and card processors.
Ensure critical armored services and initial coin orders for new and remodeled stores are scheduled, track final deposit for stores upon closing and work directly with armored vendors troubleshooting high profile service issues, such as missed deliveries, to support Store Operations.
Responsible for the accounting for, and reconciliation of, all college card payment programs. This includes identifying and resolving any variances noted by working with Store Operations, card processors or Wawa IT department and escalating any issues, as needed.
Assist with setting up newly approved programs by working directly with Treasury Manager to have payment functionality available as quickly as possible, or upon store opening for new stores.
Perform daily bank account reconciliation of depository and coin bank accounts to the declared activity from the armored service provider(s).
Responsible for identifying and resolving any variances noted by working with the armored service provider(s), depository bank or Wawa IT department.
Responsible for performing initial review of the weekly reconciliation for the depository account and for the reconciliation and clearing of related SAP general ledger accounts for the coin account up through the preparation for the investigation process.
Responsible for accounting for counterfeit activity.
Provide backup support to Financial Services Coordinator for scheduling and monitoring store financial services for all new, remodeled and closed stores, as well as downloading all retrieval/chargeback transactions from card websites to facilitate chargeback review process and update and maintain chargeback data tracking spreadsheets.
Provide backup support to Cash Analyst for any daily cash clearing activities and research, as well as support month-end closing duties, bank reconciliations and bank fee analysis.
Prepare debt compliance mailings on a quarterly basis.
Perform special projects or other duties as assigned by the Treasury department managers.