Payment Services Associate

RPM Living•Austin, TX

5h•Hybrid

About The Position

The Payment Services Associate will be responsible for supporting property accounting services for RPM Living. This role will be responsible for supporting administrative functions including but not limited to customer inquiries and vendor payments.

Requirements

Associate’s degree in accounting or related field from a college or university. Experience may be substituted for education
Knowledge of Property Management software and Microsoft Office products, with a high proficiency in Excel.
Skilled in providing exceptional service by anticipating and addressing the needs of clients, customers, or colleagues.
Ability to manage complex tasks without overlooking critical details, contributing to overall quality and efficiency.
Ability to analyze information and use that data to make critical decisions without supervision
Ability to work effectively in a team environment
Ability to communicate effectively both verbally and in writing
Ability to multitask in order to meet required deadlines
May be required to sit or stand for extended periods of time
Must be able to read documents, computer screens and data
Must be able to hear and understand verbal communications in person and over the phone or computer
May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
Must be able to operate a computer, keyboard, mouse and other office equipment

Nice To Haves

A valid driver’s license is preferred

Responsibilities

Manage customer service portal to resolve inquiries related to vendor invoices and payments status
Research payments to determine appropriate accounts and determine whether to accept or reject the payment ensuring that there are no lost funds for the client.
Maintain SLAs related to customer service ticket turnaround time
Assist with Property Accounting daily check run
Submit tickets to third party payment servicer and ensure timely resolution
Assist with issuing in-house vendor payments and with overnight mail
Support other tasks such as Positive Pay submission to different financial institutions
Participate in special projects as required

Benefits

Top industry pay
Comprehensive benefits
Path of upward mobility via career training and education
Weekly pay for all associates working onsite at an apartment community
Comprehensive healthcare coverage available for all full-time, regular associates
Employer-paid employee assistance, mental health, and wellness programs
Ancillary benefits including critical illness, hospital indemnity, and accident insurance
401(k) with robust company match
Opportunities for professional development, career growth, and role-based learning plans
Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
Paid time off plus floating holidays and volunteer days
Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)