Payment Product Specialist
Subway•Miami, FL
•Onsite
About The Position
The Payment Operations Specialist processes, reconciles, and monitors payment transactions across card, ACH, and gift card payments. This role works with internal teams and outside payment processors to find and fix transaction errors, keep payment records accurate, and handle the daily work of the Payment Product team for Subway and its franchisees.
Requirements
- Bachelor's degree and 1–3 years of experience in payment product, transaction processing, or finance work for payments and/or gift card at a merchant
- Working knowledge of card network rules (Visa, Mastercard, AMEX) and payment processing platforms
- Experience identifying and resolving transaction errors
- Strong attention to detail and the ability to manage multiple transactions accurately
- Proficient in MS Excel and familiar with payment processing and reconciliation systems
- Willingness to learn, adapt, and use AI tools to support payment product and reconciliation work
Responsibilities
- Process and reconcile daily payment transactions across card, ACH, and gift card channels
- Monitor payment systems and quickly resolve transaction errors
- Help resolve chargebacks and payment disputes
- Support PCI compliance documentation and controls for Subway and its franchisees
- Prepare payment reports for management
- Partner with payment processors and vendors to solve processing issues
- Keep payment procedures and documentation up to date
Benefits
- Insurance Plans (Medical/Life)
- Pension/401K/RSP (countryspecific)
- Competitive Bonus
- Mobility Allowance
- Tuition Reimbursement
- Company Holidays
- Volunteering time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
