Payment Product Manager 🇫🇷 (Billing)

Pennylane SAS

3d•Remote

About The Position

As a Payment Product Manager (Billing squad), you will ensure billing accuracy, compliance, and reliability across invoices, credits, and adjustments. You will improve client experience around their invoices and payments by reducing friction, errors, and time to resolution. You will partner with Sales, Finance, Legal, Support, and Ops to align processes and tools, and enable strategic evolutions such as internationalization, e-invoicing, and product diversification. This role is unique as you'll engage with numerous stakeholders and personas, including internal ones, requiring deep dives into roles like customer agents and sales agents, and a thorough understanding of financial flows and sales & marketing strategy. You will support core processes across several business units, train internal teams on new features, and gain valuable knowledge about key business unit operations. Your scope will be transversal, involving a variety of features that require different product skills, from classic UX flows to backend solutions. As a Product Manager, you’ll be part of a 100+ people Product organization, supported by an engineering team of over 300 people. You will spend extensive time continuously discovering users and their pain points through interviews, user research, and data analysis. With these insights and company objectives in mind, you’ll define OKRs and roadmaps to solve user problems and achieve company goals. You’ll work closely with a dedicated Product Designer and a team of Product-centered engineers, starting with MVPs and following up on implementation and future iterations. Achieving common goals is prioritized over just building features.

Requirements

Full fluency / bilingual level in French is required
Experience in Fintech Product Management (working with invoicing flows, payments, master how operations team work)
Strong interpersonal skills to navigate stakeholder relationships, spend time with internal users, gain buy-in on roadmap, spend time with internal teams to understand their problems and explain prioritization decisions
Ability to simplify and tackle complex problems, both with tech teams and other Product Managers involved in the scope
Hands-on approach and willingness to step outside traditional product roles to ensure product success (e.g., collaborating with operations and data teams)
Prior experience in product management job at a scale-up or large tech company is required

Responsibilities

Ensure billing accuracy, compliance, and reliability across invoices, credits, and adjustments
Improve client experience around their invoices and payments by reducing friction, errors, and time to resolution
Partner with Sales, Finance, Legal, Support, and Ops to align processes and tools
Enable strategic evolutions such as internationalization, e-invoicing, and product diversification
Continuously discover users and their pain points through interviews, user research, and data analysis
Define OKRs and roadmaps to solve user problems and achieve company goals
Work hand in hand with a Product Designer and a team of Product-centered engineers
Follow-up on the implementation and future iterations of features

Benefits

Company shares
Budget to turn your home into a more comfortable workspace
Monthly allowance to work from a coworking space
Access to 8000 fitness spaces in Europe and more than 300 activities related to wellness through Gymlib
Access to Busuu to perfect your English or French
Latest Apple equipment
Vibrant social community with sports activities and social events
Company seminars and trips
Option to work fully from home or any co-working space in France, or from the office in Paris (if based in France)
10 additional days off (to the 25 standard ones) (if based in France)
Lunch credits (Swile card) (if based in France)
Great healthcare cover (Alan Blue) (if based in France)