Payment Processing Analyst 1

CoServ•Denton, TX

11d•Onsite

About The Position

The Payment Processing Analyst 1 processes payments for electric and gas services that affect customer and member utility accounts, including construction payments and payments from other sources. The role handles electronic and mail payments, reconciles payment activity, researches account discrepancies, and supports related billing and deposit processes. The position works with Accounting and Treasury, communicates with customers or members as needed, maintains procedures, and follows CoServ safety and information security policies.

Requirements

High school diploma or GED equivalency.
Minimum 1–2 years of utility billing, accounts receivable, or equivalent work experience.
Strong organizational skills and ability to support multiple tasks.
Ability to work independently and be a self-starter.
Flexible schedule and availability to rotate weekend and holiday work as needed.
Strong written and verbal communication skills.
Personal computer skills and proficiency with Microsoft Suite products and CIS software.
Knowledge of basic mathematics.
Typing speed of at least 45 words per minute.
Ability to work independently with minimal supervision and in a team environment.
Ability to work under strict deadlines, with strong problem-solving and analytical skills.
Valid Texas driver's license, which must be maintained.

Responsibilities

Process electronic payment files from multiple banking sources.
Process mailed payments and update customer accounts the same day payments are received.
Process bank deposits through Remit Plus for mail-in payments as needed.
Balance payment activity logs.
Approve or process chargebacks, payment reversals, and duplicate check payments as needed.
Review account credit balances after payment updates.
Review and research misapplied payments, including rejected files, and make necessary adjustments.
Work with Accounting and Treasury teams for reconciliation.
Perform NISC upgrade testing in Service and Financials as needed.
Correspond with members or customers as needed.
Understand and explain Capital Credits as needed.
Update and maintain documented daily checklists and job procedures.
Comply with CoServ safety and operating rules, procedures, and guidelines, and report unsafe practices to a supervisor.
Comply with CoServ information security policies and guidelines, and report suspected information security incidents to Tech Support.
Assist with processing pre-note and bank draft files, including recurring credit cards.
Assist with processing deposit and membership charges.
Assist with the Deposit Refund routine.
Assist with setting up Invoice Groups for invoice billing.
Assist with assessing late payment fees to billing cycles.
Assist with running DQ1 Notices.
Attend approved professional training conferences, seminars, and workshops.
Attend advisory committee meetings to assist the Utility Revenue Specialist Supervisor as needed.
Cross-train on different Billing Department duties.
Maintain continued knowledge of the utilities industry.
Attend safety meetings involving safe office procedures.
Perform other duties and activities as directed.