Patient Account Assoc I Payment Posting Representative

Intermountain Health

6d • $19 - $26 • Hybrid

About The Position

Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes, extraordinary interpersonal skills, and the ability to resolve complex issues in a timely and accurate manner. We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Virginia Vermont, Washington. Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings. Video phone screens and interview(s) through Microsoft Teams will be required as well for fully remote position.

Requirements

• High school diploma or equivalent, required.
• Minimum of six (6) months of revenue cycle experience OR one (1) year of previous revenue cycle cash handling experience, preferably including vocational training/education in medical billing or medical records, required.
• Payment Handling
• High Attention to Detail
• Payment Posting
• Patient Account System
• Customer Follow-Ups
• EOB Translation
• Communication
• Insurance
• Reading
• Computer Literacy and troubleshooting
• Cash-Handling
• Interact with others by effectively communicating, both orally and in writing.
• Operate computers and other office equipment requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
• May require lifting and transporting objects and office supplies, bending, kneeling and reaching.

Nice To Haves

• At least one (1) year of revenue cycle experience, preferred.

Responsibilities

• Identify appropriate payment details and save back-up as appropriate.
• Balance payments to deposits in systems and applications.
• Post all payments to patient accounts, using both electronic and manual posting systems.
• Research, validate and make adjustments to payment postings.
• Follow up in accordance with procedures and policies with an overall goal of account resolution.
• Post correspondence, zero payments, denials and any other additional items received from insurance to patient accounts.
• Research and follow-up on missing information, such as EOB and insurance remittances.
• Contact payers as necessary to obtain detailed info regarding payments.
• Meet department's productivity and quality goals.
• Collaborate with other teams across the organization.
• Participate in meetings and education requirements.
• Promote mission, vision, and values of Intermountain Health, and abide by service behavior standards.
• Perform other duties as assigned.

Benefits

• A generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED