Formateur des opérations de paiement / Payment Operations Trainer

Global Payments Inc. • Montreal, QC

8d • Hybrid

About The Position

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

In this role, you’ll help build the knowledge and confidence that powers exceptional customer experiences and operational excellence across Global Payments. By equipping internal teams and clients with the skills to navigate payment products, processes and technologies, you’ll play a key role in driving adoption, performance and compliance in an evolving industry. Your impact will be felt across the business as you influence learning outcomes, accelerate readiness for change and help create a culture of continuous improvement that supports Global Payments’ mission to deliver seamless commerce experiences around the world.

Requirements

• Experience delivering training, coaching or knowledge transfer within a call center, customer service, payments or operational environment.
• Subject matter expertise in Global Payments Canada products, processes and customer support practices.
• Fluency in both French and English, with strong presentation and communication skills.
• Proven ability to explain technical concepts clearly and adapt learning approaches to meet the needs of different audiences.
• A proactive mindset with a commitment to continuous learning, accountability and driving positive outcomes.

Nice To Haves

• A bachelor’s degree or an equivalent combination of education and relevant experience.
• Experience managing the full training lifecycle, including analysis, design, delivery and evaluation.
• Training certifications or demonstrated expertise as a Genius Canada Subject Matter Expert (SME).

Responsibilities

• Drive business performance through learning by delivering impactful training programs that increase knowledge, strengthen operational effectiveness and improve customer outcomes.
• Enable successful adoption of products and processes by translating complex payment concepts into engaging learning experiences that build confidence and accelerate proficiency.
• Influence continuous improvement by measuring training effectiveness, identifying development opportunities and implementing enhancements that strengthen learning outcomes.
• Expand organizational capability by tailoring training solutions to evolving business needs, ensuring teams remain prepared for new technologies, regulatory requirements and operational changes.
• Build trusted partnerships with clients and colleagues to promote knowledge sharing, improve system utilization and support long-term business success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree