PAYMENT OPERATIONS SPECIALIST

GREATER NEVADA CREDIT UNION•Reno, NV

1d•$42,000 - $58,500•Hybrid

About The Position

The Payment Operations Specialist is responsible for various payment strategies, data analysis tools and reporting to efficiently and accurately execute payment functions necessary to meet Operational objectives. This includes decision-making, posting transactions and managing exceptions across multiple payment channels such as ACH, check, Wire transfers, Mobile deposits, etc. They are also responsible for reconciling activity daily to ensure accurate accounting of funds. The Payment Operations Specialist is also responsible for reporting, and compliance with all NACHA Operating Rules, ECCHO rules, and other security and regulatory requirements.

Requirements

High School Diploma or equivalent required.
Strong attention to detail and problem-solving skills.
Ability to work in a fast-paced, deadline-driven environment.
Ability to handle sensitive member financial information with confidentiality and professionalism.
Proficient in Microsoft Office Suite.
2 (two) years of experience with ACH, Wire Transfers, Check clearing or other payment channel methods required.
Ability to consistently participate in continued training and education to understand payment rules, laws and regulations.
Strong computer skills with knowledge of Microsoft Office.
Effective professional written and verbal communication skills.
Excellent problem-solving, sound judgment and decision-making skills.
Ability to work with minimal direction, demonstrate proactive problem-solving capacity and to deal with multiple timeframes and deadlines across several channels and shifting priorities.
Strong and proven critical thinking skills to analyze situations, identify issues and look for effective solutions.

Nice To Haves

Previous Financial Institution experience preferred.

Responsibilities

Utilize multiple payment systems and programs to conduct in-house member transactions, resulting in timely and accurate posting of transactions.
Identify, investigate and resolve payment issues, review and analyze potential fraudulent activity, while utilizing various cross-functional systems.
Provide high-quality work within fast-paced timeframes.
Engage in DNA release system upgrades.
Testing of new changes in the appropriate core test environment to ensure that all proposed functions are operating as expected.
Conducting thorough testing and validation of payment-related functionalities including updating procedures and notifying all internal teams of relevant changes.
Facilitate various types of money movement requests required in accordance with company procedures as well as responding to transactional inquiries for Greater Nevada Credit Union and its subsidiaries.
Suggest areas for process improvement with the Payment Operations Manager.
Stay updated on industry trends, regulations and best practices in the payment channels.
Participation in Payment Operations audits, assisting the team with gathering required materials and involvement in audit discussions as needed.
Ensuring day-to-day transactions meet all regulatory and procedural guidelines as well as ensuring documentation is appropriately retained.

Benefits

Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
Health Savings Account contributions
Supplemental insurance and life insurance plans
Paid time off, including vacation and sick time
12 annual paid holidays
2 floating holidays
1 floating wellness day
Sabbatical leave after every seven years of employment
Paid time to volunteer and make a contribution to the community
Employee product and service discounts