Payment Operations Specialist (Accounting)

Class Act Federal Credit Union•Louisville, KY

1d•Onsite

About The Position

At Class Act Federal Credit Union, we’re more than just a financial institution — we’re a community. Since 1954, we’ve proudly operated as a member-owned financial cooperative with a mission to deliver meaningful value and personalized financial solutions to our members. Unlike traditional banks, we don’t serve stockholders — we serve people. Every decision we make is rooted in our core belief of “People Helping People.” We're honored to be named a 2026 Best Places to Work — a recognition that reflects our strong culture, dedicated team, and unwavering commitment to both our members and employees. Our dedication to service extends beyond financial solutions. We actively support our team’s involvement in the community, offering paid volunteer time so employees can give back to the educational initiatives that matter most to them. It’s just one of the many ways we show that our people — both members and team members — come first. At Class Act, we’re focused on: Hiring the best Training for success Empowering every voice Fostering a respectful and inclusive environment Recognizing and rewarding contributions If you're looking for a meaningful career with a mission-driven organization that truly cares, Class Act is the place for you. Come build your future with a team that’s building a better financial future for others.

Requirements

One to two years or related experience working in financial/branch services, plastic card services or customer/member services.
High School diploma or equivalent
A high level of trust, diplomacy, and professionalism is required. This role involves interaction with internal teams and external partners, often concerning sensitive or complex issues.
Demonstrated ability to effectively prioritize workload, manage multiple responsibilities simultaneously, and work independently with minimal supervision.
Ability to quickly learn and adapt to new processes, systems, and responsibilities.
Must possess strong initiative, organizational skills, and attention to detail.
Proficiency in Microsoft Word and Excel is required.
Must demonstrate professionalism, sound judgment, dependability, punctuality, and strong interpersonal skills.
Must be bondable.

Nice To Haves

Experience working in a credit union preferred.

Responsibilities

Assist with all debit/credit card inquiries to resolve member or employee concerns in a timely and efficient manner.
Review daily debit/credit card reports and control reports showing file maintenance changes made to cards to ensure proper procedures are followed by staff.
Process balance transfer request, Visa limit raise account changes, process Visa adjustments and other plastic related tasks
Process Credit Life and Disability insurance claims on loans and post loan payments received from approved claims while adhering to Trustage guidelines for payment protection.
Balance and submit payment to vendors for all sales of warranties, GAP policies and Assurance Plus policies.
Work with staff to correct any errors to ensure reporting accuracy and assist with the GL reconciliation process.
Process ATM and (RDC) Mobile check deposits, review (RDC) Mobile deposit eligibility, balance daily ATM and RDC check files.
Assist employees with ATM and (RDC) Mobile check deposit inquiries.
Process Return Check Deposits Items, Post Journal Vouchers, Process Bankruptcy/Collection payments, track 945 FED Tax amounts and post Lendkey payments.
Process other payment posting task.
Post monthly invoices, monthly stats for board reporting and approve monthly credit card statements for processing.

Benefits

Generous PTO : 120 hours in your first year
13 Paid Holidays
Paid Parental Leave
Paid Volunteer Time
Tuition Reimbursement
Free Parking
Monthly & Annual Incentives
Medical Insurance : Starting as low as $2/month
Free Dental & Vision Insurance
Free Life Insurance (Includes Short & Long Term Disability + Accidental Death & Dismemberment)
401(k) with Employer Match