Payment Operations Associate

Aston Carter•Norwalk, CT

3d•$18 - $21•Onsite

About The Position

The Payment Operations Associate plays a key role in supporting the end-to-end customer payment lifecycle, including setup, maintenance, and issue resolution across recurring payment programs and operational workflows. This position contributes to accurate revenue collection, strong customer outcomes, and efficient back-office operations. This role requires a detail-oriented and proactive individual who can manage high-volume processing activities while ensuring accuracy, compliance, and service-level excellence.

Requirements

Prior experience in payment operations, billing, customer servicing, or administrative operations preferred
Experience working in a fast-paced, high-volume environment strongly desired
Familiarity with payment systems and recurring billing processes is a plus
Attention to Detail: Ability to process transactions accurately and maintain high-quality records
Analytical Thinking: Comfortable reviewing data, identifying discrepancies, and resolving issues
Organization & Time Management: Able to manage multiple priorities and deadlines simultaneously
Problem Solving: Effective at investigating and resolving operational and customer issues
Communication: Clear and professional interaction with internal stakeholders and teams
Technical Proficiency: Comfortable with Excel/Google Sheets and operational systems
Adaptability: Able to adjust to evolving processes and business requirements

Responsibilities

Support day-to-day payment operations, including customer onboarding, payment setup, account updates, and servicing requests
Maintain and administer recurring payment plans (setup, amendments, suspensions, retries, and cancellations)
Investigate and resolve payment-related issues such as failed payments, discrepancies, chargebacks, refunds, and disputes
Perform reconciliation activities, including identifying and resolving overpayments, underpayments, and duplicate transactions
Monitor operational workflows and queues to ensure timely completion of tasks within defined service levels
Support collections and payment recovery activities, including follow-ups and exception handling
Accurately maintain customer account and payment data across systems
Collaborate with internal teams (operations, customer service, finance) to resolve issues and support business needs
Contribute to operational reporting, tracking, and performance monitoring activities
Identify opportunities for process improvements and support implementation of enhancements
Ensure adherence to operational controls, compliance requirements, and data handling standards
Assist with testing, system updates, and special projects as needed