Payment Operations Lead
About The Position
The Payment Operations Lead serves as the day-to-day team coordinator and subject matter resource for payment operations, supporting ACH, wires, item processing exceptions, Treasury Management service setup, and assigned settlement functions. This role provides workflow oversight, quality control, training support, and escalation management while ensuring adherence to internal controls, regulatory requirements, and service standards. The Lead partners closely with the Payment Operations Manager to drive consistency, reduce errors/exceptions, and strengthen operational risk practices.
Requirements
- High School Diploma or equivalent.
- 3–5+ years in payment operations or related banking operations.
- Experience supporting or coordinating with third-party fintech or payment service providers (e.g., ACH, wires, digital payment platforms).
- Strong communication skills
- Customer service focused
- Self-motivated
- Maintain confidentiality of customer information
- Resourceful, well organized, and able to multitask
- Effective problem-solving and decision-making skills
- Strong attention to detail
Nice To Haves
- Strong preference in SilverLake core processing systems.
- Accredited ACH Professional (AAP)
- National Check Professional (NCP)
- Accredited Payments Risk Professional (APRP)
- Candidates who currently hold one or more of these certifications or demonstrate the ability and commitment to obtain appropriate accreditation within a reasonable time frame.
Responsibilities
- Coordinate daily work assignments, queue management, and coverage plans to meet cutoffs and service levels.
- Perform regular daily department responsibilities consistent with a senior or experienced specialist.
- Serve as the first point of escalation for complex processing questions, exception items, and time-sensitive client needs.
- Perform quality reviews on activities (e.g., wires, ACH exception handling, limit/parameter changes) per policy and approval authority Ensuring required documentation completed accurately and consistently.
- Maintain job aids and assist with procedure updates
- Assist Payment Operations Manager in partnering with internal teams and vendors to resolve operational issues and implement improvements.
- Contribute to reporting (e.g., volumes, exceptions, aging, errors,) and highlight trends/opportunities to the Manager
- Maintain individual production standards while balancing lead and project duties.
- Serve as a reliable operational back up for key functions during absences or high-volume periods.
- Monitor payment and Treasury Management queues and processing workflows to ensure timely task completion and adherence to service level agreements. Provide risk-focused oversight of payment activities to safeguard against fraud.
- Stay informed of changes in payment regulations and industry’s best practices and implement necessary updates to ensure compliance.
- Assist with internal and external audits by providing relevant information and documentation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
