Payment Management Specialist (Part-time)

Foot Locker•Wausau, WI

9d•$16•Onsite

About The Position

We are looking to hire multiple part-time Payment Management Specialists, a role that is vital to our company's success. You will be responsible for determining the validity of customer orders while providing a positive experience through compassion and problem-solving. This position is located on-site in our Wausau, Wisconsin office. Schedule: Hours are available Monday-Friday 7am-7pm. You will set your own availability for scheduling with a minimum of 8 hours per week required. Training: You will attend 3 weeks of Customer Care Training Monday-Friday from either 8:00am-12:30pm or 4:00pm-8:30pm. Additionally, there will be at least one week of in-department training during your regularly scheduled shifts.

Requirements

Demonstrated computer navigation and multi-tasking skills
Positive attitude and problem-solving capabilities
Strong written and oral communication skills
Professionalism while speaking with internal & external customers

Responsibilities

Interact with customers through phone and email to determine the validity of an order
Contact merchant bank, credit card issuers, and various financial entities to verify payment information
Review and process chargebacks and disputes in accordance with merchant bank and PayPal guidelines
Use a standard set of guidelines to research into account information, exercising sound decision-making in elevated situations to protect the assets of the company
Answer incoming calls and emails from customers regarding orders that have been canceled for verification
Assist with customer service phone call volume as needed