Part-Time Payment Specialist, Backup Care

Wellthy

4d•$17 - $22•Remote

About The Position

Wellthy is seeking a Part-Time Payment Specialist to process backup care payments through member-submitted reimbursement claims and direct payments to vendors and care providers. This role ensures accurate payment calculations and issuance in accordance with client contract terms and payment policies. The Specialist will serve as a direct point of contact for members and providers, offering clear and timely updates on payment status. The company is looking for collaborative, curious, and purpose-driven individuals to join their team in reimagining care delivery. They leverage technology, including AI, to enhance their services and support families through various caregiving journeys. Wellthy partners with Fortune 500 companies and health plans to provide care support solutions.

Requirements

No degree required.
Prior experience in accounts payable, bookkeeping, cashiering, retail transactions, or another role requiring regular handling of money or numeric accuracy is preferred.
Ability to learn and correctly apply multiple client-specific contract terms and payment policies across both reimbursement and direct-pay workflows.
Strong organizational skills and high attention to detail to ensure payment accuracy.
Efficient time management to handle a consistent volume of requests within SLA.
Excellent written and verbal communication skills for direct, member- and provider-facing conversations about payment status.
Comfortable working with numbers and basic arithmetic.
Comfortable learning and working in our online payments platform.
Comfortable communicating primarily via Slack with teammates and managers for internal, day-to-day communication.
Professional, patient, and empathetic communicator with members and providers.
Reliable, detail-oriented, and comfortable with repetitive, accuracy-driven work.
Adaptable to variations in policy and contract terms across different clients.
Must have a strong internet connection, quiet space to take calls, and a professional (distraction-free) environment for remote work.
Must work from a private, dedicated, distraction-free space suitable to safely and securely accommodate sensitive information.

Nice To Haves

Comfort with emerging technology and curiosity around how tools like AI can support workflow or help families more effectively.

Responsibilities

Review and process backup care payment requests, including member reimbursement claims and direct payments to vendors/providers, adhering to client-specific contract terms and payment policies.
Verify the accuracy and completeness of submitted receipts, invoices, and supporting documentation, including W-9 and banking details for direct-pay vendors.
Calculate reimbursement and direct-pay amounts accurately, applying correct rates, caps, and policy rules based on applicable client contracts.
Communicate directly with members and providers regarding the status of their payment requests, including approvals, denials, and requests for additional documentation.
Maintain accurate, organized, and up-to-date records of all reimbursement and direct-pay transactions.
Identify and escalate discrepancies or unusual requests to the Payments Manager.
Meet service level agreement (SLA) turnaround times for reimbursement and direct-pay review and processing.
Partner with the Finance/Accounting team to support accounts payable processes related to member reimbursements and vendor/provider direct payments.
Stay current on client-specific contract terms and payment policy updates affecting eligibility.