Payment Associate Customer Care Specialist (Temporary)

Medical Mutual • Cleveland, OH

5d • Remote

About The Position

This is a temporary assignment requiring five days a week remote work. Applicants should reside within 50 miles of the Brooklyn or Rossford, Ohio offices. The role participates in up to a year-long formal call center training program that provides the knowledge and skills needed to resolve and respond to customer inquiries regarding the Company's health insurance products and services. The position involves navigating systems and providing customer service in accordance with established quality expectations and service philosophy.

Requirements

• Associates Degree in Business Administration, Communications or a related field, or equivalent combination of education/training (minimum high school diploma or GED) and experience.
• 2 years of additional customer service experience in Healthcare, Banking, Retail, Hospitality, or other related industry, preferably in a contact center.
• Basic computer navigation and Microsoft Office skills.
• Knowledge of standard customer service practices and principles.
• Knowledge of standard office procedures and equipment (multi-function copier/printer/scanner, conference phone, etc.).

Nice To Haves

• Bachelor's degree preferred.
• Basic knowledge of health insurance products and services preferred.

Responsibilities

• Participates in a phased classroom and on the job training program in order to learn and be able to apply knowledge and skills needed to perform job.
• Responds to routine to moderately complex inquiries from customers through telephone, written correspondence, email, chat and in person (walk-ins) after successfully completing the established training requirements.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree