Specialist, Customer Operations (Temporary)
About The Position
The Customer Operations Specialist is a temporary position designed to provide coverage and support during a team member's leave of absence. The role will play a key part in supporting the commercial organization by managing critical customer service functions and operational reporting, serving as a point of contact for internal and external stakeholders, and ensuring timely and accurate support related to order processing, reporting, and customer communications. This role is based onsite in East Windsor, New Jersey. This is a temporary position intended to provide coverage and support while a team member is on an approved leave of absence.
Requirements
- Advanced proficiency in Microsoft Excel and strong working knowledge of Microsoft Office applications
- Strong verbal and written communication skills, with the ability to interact professionally with customers and colleagues at all levels
- High attention to detail and a commitment to accuracy, particularly when working in a fast-paced environment
- Excellent organizational and time management skills, with the ability to balance multiple priorities and meet deadlines
- Patience, professionalism, and a customer-focused approach when handling complex or sensitive situations
- Ability to build positive working relationships and collaborate effectively across departments and with external customers
- Resourceful problem-solver who can think through challenges and identify practical solutions
- Quick learner who is comfortable navigating new systems, processes, and business requirements
- Maintains a professional, optimistic outlook and works well as part of a collaborative team
- Positive attitude with a willingness to contribute, collaborate, and support team success
- Adaptable and flexible, with the ability to adjust to changing priorities, customer needs, and business demands
- Comfortable working in an evolving environment and open to new ideas and ways of working
- Self-motivated with a strong desire to learn, grow, and continuously develop new skills
- Receptive to feedback and committed to personal development and process improvement
- Strong sense of ownership, accountability, and commitment to delivering a high-quality customer experience
- Minimum of 3 years’ experience in a customer service or operations-related role
- Bachelor’s degree preferred, but not required
Nice To Haves
- pharmaceutical industry experience strongly preferred
Responsibilities
- Perform all core Customer Service functions, including but not limited to: EDI And manual order entry, Order allocation and inventory coordination, Responding to phone and email inquiries, Investigating Advanced Ship Notice (ASN) or Electronic Data Interchange (EDI) discrepancies and working with internal teams to resolve issues, Coordinate with Supply Chain and Distribution teams on product availability and shipment timelines, Generate and distribute daily sales, inventory, and backorder reports for senior leadership, Manage product allocations, including short-dated and backordered products, and facilitate approvals for drop-ship requests, Handle customer claims related to overages, shortages, returns, and related issues.
Benefits
- As a temporary position, this role is not eligible for company-sponsored Health and Welfare benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
