Customer Operations Specialist

Banner Engineering Career•Plymouth, MN

21h•Onsite

About The Position

Banner Engineering is searching for a Customer Operations Specialist to join their Global Sales and Customer Operations Team. This position is responsible for sales order status and tracking, managing sales orders and expedites, sales process improvements, POS troubleshooting and administration, sales territory adjustments, and providing support for customer service and the Sr POS Administrator. This is a great opportunity for someone who enjoys working individually/collaboratively, staying on top of tasks, and making a meaningful impact across teams and projects.

Requirements

High school diploma or equivalent
3 or more years of experience in a customer service role
Experience working with end-users, manufacturers’ representatives, distributors, and sales managers

Nice To Haves

Post-secondary education preferred (Associate’s or Bachelor's Degree)
Background in customer service or demand planning roles
Experience working with Oracle and Salesforce
Intermediate knowledge and experience using Microsoft Office Suite programs
Experience working in customer portals
Takes initiative and is a great team player
Ability to be flexible when needed and takes ownership of their work
Good communicator and strong organization and time management skills
Willingness to work with cross functional teams
Ability to work under pressure and meet deadlines to maintain great business relationships

Responsibilities

Manage customer or distributor portals: Purchase Orders for Order Entry, Sales Order Acknowledgements, Advanced Shipment Notices, Promise Dates, Invoices, Order Changes, etc.
Research sales orders to provide information on where orders are in the manufacturing process, when they will arrive at the customer or distributor, and communicating the updates with the sales team.
Work with respective teams on order status and order scheduling (Business Unit’s (BU’s), planners, demand planners).
Manage sales expedite requests.
Apply critical thinking through complex scenarios where you apply end-to-end thinking to support all aspects of Sales operations.
Manage large orders of high importance for Regional Sales Director’s (RSD’s) and Area Sales Manager’s (ASM’s) including forecasting, scheduling, and tracking order status.
Primary contact for constraint holds management and secondary support for constraint hold releases.
Administer and maintain Point of Sale (POS) processes, systems, and reporting activities.
Execute rebate processing and monthly reporting.
Support sales territory alignment for proper sales reporting.
Serve as a backup resource for customer service including order entry, responding to emails in shared inboxes, providing guidance on challenging inquiries, and responding to chats.
Suggest sales process improvements.
Other duties as assigned.