Customer Operations Specialist
Waste Harmonics Keter•Stamford, CT
•$29 - $31•Onsite
About The Position
As a Customer Service Professional (CSP), you are a key representative of Waste Harmonic Keter’s commitment to customer satisfaction and operational excellence. You will ensure a seamless, solutions-oriented experience for clients across diverse industries by efficiently resolving inquiries, addressing service needs, and maintaining high customer satisfaction. This role demands professionalism, accuracy, and collaboration, while upholding the company’s values and consistently enhancing the customer experience.
Requirements
- High school diploma or GED required
- Familiarity with customer service principles, including active listening and empathy.
- Experience using phones, email or live chat to communicate with customers.
- Understanding of the company’s products, services, and policies to provide accurate information.
- Ability to handle customer inquiries, complaints and services.
- Basic troubleshooting and problem-solving techniques.
- Strong written and verbal communication skills.
- Previous experience in customer-facing roles such as retail, hospitality, or call centers.
- Ability to handle customer inquiries professionally and resolve issues effectively.
- Ability to meet or exceed performance goals in a customer service setting.
- Strong communication skills with a focus on clarity and professionalism.
- Awareness of performance metrics such as response time, first-call resolution, and customer satisfaction.
Nice To Haves
- Associate’s or Bachelor’s degree in Business, Communications, or a related field preferred
Responsibilities
- Invests in ongoing professional development through continuous learnings, feedback integration, goal setting, and cross-training.
- Enhances team performance by fostering knowledge sharing, open communication and mutual support.
- Consistently meets or exceeds key performance indicators (KPIs), including resolution times, response rates, and customer satisfaction scores.
- Ensures integrity and accuracy in CRM documentation, supporting informed decision-making and efficient operations.
- Rigorously follows standardized workflows, scripts, and SOPs to maintain regulatory compliance and service consistency.
- Collaborates across teams and functions to resolve issues and elevate customer experience through shared expertise.
- Cultivates trust-based relationships by understanding customer needs and delivering tailored, value-driven solutions.
- Analyzes customer feedback and service data to identify recurring issues, enabling proactive improvements and service innovation.
- Delivers high-quality service aligned with company goals to enhance customer satisfaction, retention, and long-term loyalty.
- Performs other duties as assigned.
Benefits
- Competitive Compensation
- Annual Bonus Plan at Every Level
- Continuous Learning and Development Opportunities
- 401(k) Retirement Savings with Company Match; Immediate Vesting
- Medical & Dental Insurance
- Vision Insurance (Company Paid)
- Life Insurance (Company Paid)
- Short-term & Long-term Disability (Company paid)
- Employee Assistance Program
- Flexible Spending Accounts/Health Savings Accounts
- Paid Time Off (PTO), Including birthday off, community volunteer hours and a Friday off in the summer
- 7 Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
