Customer Operations & Procurement Specialist

Eckert & Ziegler Radiopharma Inc•Wilmington, MA

7d•$65,000 - $85,000•Onsite

About The Position

Eckert & Ziegler Radiopharma, Inc. (EZRI) is seeking a highly organized Customer Operations & Procurement Specialist to manage the daily flow of customer orders for a growing radiopharmaceutical manufacturing business. This role serves as the primary contact for customers regarding order status and documentation, and for vendors concerning purchase orders and deliveries. Key responsibilities include order processing in Microsoft Dynamics 365, isotope order management, and administration of customer and vendor procurement portals, with supporting duties in purchase order issuance and accounts receivable collections. This is a full-time, on-site position offering high visibility and direct involvement in the operations of a regulated manufacturing business, with close collaboration with Accounting, Supply Chain, and Operations teams.

Requirements

Associate's or bachelor's degree in business, supply chain, accounting, or a related field preferred, or equivalent experience.
Minimum 2–5 years of customer service / order processing, purchasing or procurement, or order-to-cash experience in a manufacturing or distribution environment.
Proficiency with an ERP system, ideally Microsoft Dynamics 365.
Strong Microsoft Excel and Outlook skills.
Experience working in customer and vendor procurement portals such as Ariba/SAP.
Working familiarity with purchase order issuance and accounts receivable follow-up/collections.
Knowledge of vendor setup documentation (W-9/W-8) and payment terms.
Exceptional attention to detail and follow-through on open items.
Clear, professional written and verbal communication skills.
Ability to manage competing priorities and time-sensitive orders independently.
Good judgment about when to escalate issues.

Nice To Haves

Experience in life sciences, radiopharmaceuticals, or another regulated manufacturing environment.

Responsibilities

Review incoming customer purchase orders to confirm pricing, vendor and ship-to information, and other order details.
Create and maintain sales orders in Microsoft Dynamics 365, and issue order confirmations to customers.
Communicate with customers regarding order status, delivery dates, tracking, and general inquiries.
Manage isotope customer orders from receipt through completion, verifying accuracy of customer POs and isotope order forms.
Process isotope orders in Dynamics 365, including sales order creation and order closeout.
Coordinate with Production on requested activity, production dates, and shipment requirements.
Act as the liaison between customers and the Germany team for isotope orders, providing quotes, ensuring documentation submission, and communicating confirmations and updates.
Follow established isotope procedures and maintain training documentation.
Support purchase order issuance by monitoring purchasing folders, creating POs in Dynamics 365, placing orders with vendors, and following up on confirmations, delivery dates, and open POs.
Set up new vendors, including obtaining necessary W-9/W-8 forms, banking information, and other required documentation.
Collaborate with Accounting on prepayments, payment terms, and vendor issues.
Support accounts receivable and collections by reviewing customer aging, following up on past-due invoices, researching payment issues, and resolving outstanding balances.
Administer customer and vendor portals (e.g., Ariba/SAP) for PO retrieval, invoicing, and payment information.
Complete customer and vendor setup requests and maintain supporting documentation.
Maintain accurate customer and vendor master data in Dynamics 365.
Keep procedures and training documents current and provide backup coverage for team members as needed.