Customer Care Temporary Clerk
About The Position
Xcel Energy is seeking a Temporary Clerk for their Customer Care team. This role involves entering web service orders into the customer billing system and is accountable for individual performance indicators of productivity and accuracy. Regular, reliable attendance is an essential job function. Xcel Energy is a leading energy provider and Fortune 500 company serving millions of customers across eight states. They are dedicated to making energy work better for their customers and are committed to employee growth and development, offering meaningful rewards and support. The company supports a hybrid work model, with many roles expected to work onsite three days per week.
Requirements
- High School education or equivalent required.
- 1 year experience in a customer service environment required.
- Strong attention to detail with a high degree of accuracy.
- Ability to work independently and in multiple computer systems.
- Must be results oriented.
- Good verbal and written skills required.
- Employees in this role must reside within a one-hour commuting distance of their assigned work location.
Responsibilities
- Accurately entering detail from service orders via multiple communication channels.
- Performing consistently to meet objectives and goals.
- Performing work and handling customers in a professional and respectful manner.
- Performing other limited duties as assigned, including projects as needed.
Benefits
- Spot On Bonus
- Medical/Pharmacy Plan
- Dental
- Vision
- Life Insurance
- Dependent Care Reimbursement Account
- Health Care Reimbursement Account
- Health Savings Account (HSA) (if enrolled in eligible health plan)
- Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
- Transportation Reimbursement Account
- Short-term disability (STD)
- Long-term disability (LTD)
- Employee Assistance Program (EAP)
- Fitness Center Reimbursement (if enrolled in eligible health plan)
- Tuition reimbursement
- Transit programs
- Employee recognition program
- Pension
- 401(k) plan
- Paid time off (PTO)
- Holidays
- Volunteer Paid Time Off (VPTO)
- Parental Leave
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
