Payment Management Specialist (Full-time)

Foot Locker • Wausau, WI

9d • Onsite

About The Position

We are looking to hire a full-time Payment Management Specialist, a role that is vital to our company's success. You will be responsible for determining the validity of customer orders while providing a positive experience through compassion and problem-solving. This position is located on-site in our Wausau, Wisconsin office.

Requirements

• Demonstrated computer navigation and multi-tasking skills
• Positive attitude and solutions-oriented
• Strong written and oral communication skills
• Professionalism while speaking with internal and external customers

Responsibilities

• Interact with customers through phone and email to determine the validity of an order
• Contact merchant bank, credit card issuers, and various financial entities to verify payment information
• Review and process chargebacks and disputes in accordance with merchant bank and PayPal guidelines
• Use a standard set of guidelines to research into account information, exercising sound decision-making in elevated situations to protect the assets of the company
• Answer incoming calls and emails from customers regarding orders that have been canceled for verification
• Assist with customer service phone call volume as needed

Benefits

• Pay rate: $16.50 / hr
• 30-50% employee discount
• Paid time off: 8 personal days & 10+ vacation days per year, plus holidays
• Casual dress code – wear your sneakers to work!
• Medical / dental / vision coverage
• 401(k) with Roth option and company match
• Opportunities for advancement
• Learning & development opportunities
• Education reimbursement program
• Life insurance
• Referral bonus program
• Recognition and appreciation initiatives
• Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed