Payment Fraud and Risk, Product Manager

Fiserv • Alpharetta, GA

6d

About The Position

As a Product Manager at Fiserv, you will champion the vision, strategy, and roadmap for your product or service. Your role will focus on being outcome-driven with an empathetic approach to understanding user needs, ensuring the product delivers exceptional value. You will collaborate across functions, including Product, Engineering, Marketing, Sales, Fraud Strategy and Operations, to translate competitive strategies into actionable roadmaps. As a Fraud Product Manager, you can look forward to: Driving market-dominating payments fraud mitigation capabilities for Fiserv’s digital payments products Collaboration with various Product, Fraud Strategy and Operations stakeholders to define and own the fraud product vision and roadmap based on emerging fraud patterns within the digital payments space Researching and understanding market needs and translating those needs into business requirements and functional requirements in an agile development environment Building rapport and relationships with clients, and collecting feedback in order to improve Fiserv’s products and market position Leading cross functional and multi-disciplinary teams, to support existing payment fraud solutions and enhance them, in a high-complexity environment Defining the optimal solutions balancing trade-offs between time, effort, investment, and value dimensions Collaborating with marketing and sales organizations across the enterprise to clearly communicate product benefits and competitive differentiation Leading go-to-market activities to ensure that new services and features are successfully launched and supported across the organization Working with product leadership and finance to build the product business case as well as customer pricing as needed Leading through influence across a matrixed organization

Requirements

• 5+ years experience in digital payments or payment fraud/risk management
• 3 + years Product Management experience
• Experience delivering machine and/or AI-enabled fraud solutions
• Strong verbal and written communication skills
• High-level attention to detail and the ability to track and complete multiple workstreams and tasks at any one time

Nice To Haves

• Consulting experience
• Experience working with marketing, operations, call center and communication teams
• Bachelor's degree
• Master’s degree or MBA is a plus
• Experience with Agile methodologies and user-driven development

Responsibilities

• Driving market-dominating payments fraud mitigation capabilities for Fiserv’s digital payments products
• Collaboration with various Product, Fraud Strategy and Operations stakeholders to define and own the fraud product vision and roadmap based on emerging fraud patterns within the digital payments space
• Researching and understanding market needs and translating those needs into business requirements and functional requirements in an agile development environment
• Building rapport and relationships with clients, and collecting feedback in order to improve Fiserv’s products and market position
• Leading cross functional and multi-disciplinary teams, to support existing payment fraud solutions and enhance them, in a high-complexity environment
• Defining the optimal solutions balancing trade-offs between time, effort, investment, and value dimensions
• Collaborating with marketing and sales organizations across the enterprise to clearly communicate product benefits and competitive differentiation
• Leading go-to-market activities to ensure that new services and features are successfully launched and supported across the organization
• Working with product leadership and finance to build the product business case as well as customer pricing as needed
• Leading through influence across a matrixed organization

Benefits

• annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree