Payment Consolidation Administrator

Mc3 Partners • ,

18h • Hybrid

About The Position

Our Payments team is managing multiple concurrent customer migration workstreams. The work is not held back by the ability to execute. It is held back by follow through: open items with internal teams and external partners can sit unanswered because no one is dedicated to closing the loop. This role fills that gap by chasing responses, tracking open items to completion, and freeing project leadership from day to day administrative work.

Requirements

• Strong administrative or project coordination experience; comfortable owning a tracker and following up with people, not just updating a spreadsheet
• Clear, professional written and verbal communication, as this role interacts with customers and internal teams
• Organized and effective in ambiguous situations; able to prioritize across multiple concurrent workstreams

Nice To Haves

• Experience in payments, fintech, or technology a plus but not required

Responsibilities

• Follow up and closure on open items: Track every outstanding request across active workstreams (Product, Customer Success, Finance, and vendors) to a resolution date, not just a status. Escalate stalled items rather than letting them sit.
• Workstream coordination: Follow up on customer setup and onboarding data, support documentation such as FAQs and knowledge base articles, and open items related to fees, reporting, routing, and customer communications.
• Customer and logistics support: Assist leadership with customer notifications, equipment setup communications, and return or troubleshooting processes. Coordinate shipment and receipt logistics and help schedule customer go live dates, including calls with larger customers.
• Project tracking: Maintain and update the project tracker and flag any slippage against key milestones and deadlines.
• Meeting and communication support: Schedule cross team meetings, draft and send routine status updates, and maintain a single source of truth for decision owners and due dates.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed