Consolidation Consultant

QGenda • Atlanta, GA

3d • Hybrid

About The Position

Within our Customer Experience (CX) organization, we are looking for technically savvy individuals that want to help carry out the CX mission of enabling our healthcare customers to maximize the value of QGenda. Individuals that have a thirst for knowledge, a natural curiosity and desire to identify root causes of strange problems but find the most effective solutions to meet the customer’s need are who we are looking for!
As a consultant on the Consolidation team, you will be the technical advisor throughout a customer’s consolidation process. You will act as both a QGenda product expert as well as a consolidation process expert to ensure the customer’s transition from one instance to another is as efficient and accurate as possible. With your expertise, you will be able to help ensure their data is fully transitioned over with an additional emphasis on helping confirm their setup is as standardized and optimized as needed. You will work with the Consolidation team, as well as every other team within QGenda, from Sales and Product Engineering, to Implementation and Customer Support.

Requirements

• Communicate technical information effectively to ensure understanding by non-technical audiences.
• Proactively identify and solve problems and then build sustainable solutions to prevent recurrence.
• Manage a project, work to deadlines, and prioritize between competing demands.
• Demonstrate personal drive to complete assigned action items and self-assign work as needed.
• Exhibit peer leadership and positive influence on the wider team.
• Demonstrate detail-oriented and organized skill set.
• Proficiency in Google GSuite Products (Documents, Sheets, Slides).
• Proven ability to interact across organizations to ensure outstanding service is delivered to customers.
• Bachelor’s degree required.
• Ability to travel for customer meetings, conferences, and other industry events.
• Strong attention to detail.
• Ability to work independently.
• Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.

Nice To Haves

• Engineering, Science, Mathematics, or other technical degree
• SaaS/Software technical configuration and experience
• Experience/exposure to the healthcare and IT ecosystem

Responsibilities

• Serve as a trusted technical advisor that helps to ensure all QGenda data is successfully migrated over from one instance to another.
• Lead the customer through the appropriate milestones and supporting the customer with any merge day (i.e go live of consolidation) and immediate post-merge day support needed to ensure a successful consolidation.
• Partner closely with the Consolidation PM and SA as well as any other Project Managers, SAs and technical resources associated with your projects.
• Lead milestone calls and effectively communicate with the customer throughout each step of their consolidation.
• Ensure all of the customer’s data is successfully transferred during the consolidation via a combination of automated processes and manual efforts with an emphasis on attention to detail.
• Continue to develop deep and specialized technical knowledge of the QGenda platform by owning projects of increasing complexity and receiving regular supervisory feedback.
• Own many moderate-complexity consolidations with little to no supervision.
• Consistently evaluate and refine consolidation processes and how TS as well as automation can be leveraged.
• Provide technical support and respond to escalated support tickets for assigned customers, especially surrounding merge day and post-merge day support.
• Participate in ongoing planning, implementation, and optimization of automated workflows to drive scalable consolidation activities and customer support.
• Build and maintain essential technical knowledge of QGenda, becoming a source of knowledge and expert on new product features with the availability to train internally and externally on those features.
• Provide effective feedback to colleagues and their respective supervisors regarding project work and other assigned duties.
• Work with Consolidation team members to contribute to the development of consolidation concepts, standards, and techniques.
• Collaborate with SAs, PMs, CSMs, QGenda Support, Product Liaison, and other teams to assist with technical issues raised by customers.
• Adhere to existing best practices and offer input on establishing new or updating existing best practices.
• Adhere to all company policies, QGenda workflows, and time-entry requirements.

Benefits

• Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
• Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
• Paid parental leave for birth, adoption or permanent placement
• 401(k) with company match
• Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level