Payment Application Associate

Beth Israel Lahey Health

5d•$21 - $28•Onsite

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Reporting to the Supervisor of the Cash Unit, this position is responsible for the daily review, analysis, posting of payments, scanning, reporting and filing of all cash for patient accounts. The primary function of this role is the timely and accurate posting of payments received via cash sources (835 Remittance advices, lockbox, patient mail, hospital cashier ) to accounts receivable.

Requirements

High School diploma or GED required.
0-1 years related work experience required.
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Ability to communicate clearly and effectively in written English with internal and external customers.
Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving.
Ability to remain calm in stressful situations.

Responsibilities

Receives, records and reconciles insurance and self pay payments to determine proper identification and posting to accounts.
Post payments received daily from lockboxes, electronic 835 remittance advices, hospital sources (i.e. cosmetic, co-pays, self pay) and mail to patient accounts.
Posting includes payment amount, rejection amounts, adjustments, deductibles and co-payments.
Prepares batches for scanning.
Properly numbers pages to coincide with posting of payments to aide in the ease of remittance storage and retrieval.
Scans paper remittance advices and operate scanning machine.
Quality control and review scanned batches, daily, to identify any mis-numbered pages, unidentifiable pages, and missing batches.
Reports all scanning issues to Senior or Supervisor.
Researches and resolves suspense items from prior day postings.
Updates and corrects insurance information on accounts and in the Registration system as necessary, to facilitate accurate posting of payments, adjustments, and self pay balances.
Investigates all misapplied payments within accounts and on different accounts.
Reposts payments to correct co-plan and/or accounts and notifies Supervisor of reconciling items.
Investigates void and returned checks and applies proper debits to the patient accounts.
Identifies and notifies supervisor and accounting of all reconciling items via spreadsheet.