Payer Enrollment Lead

usebridge.com•Remote,

18h•Remote

About The Position

Bridge is the fastest, most compliant way to scale insurance billing nationwide. We enable virtual care companies to go in-network nationally in as little as 30 days — without the operational lift. Our platform handles payer contracting, credentialing, real-time benefit verification, medical coding, claim submission, denial management, and compliance in a single integrated solution. Backed by leading investors including General Catalyst, Andreessen Horowitz, Thrive Capital, Khosla Ventures, Greenoaks, and Mischief, we're scaling rapidly. The Payer Enrollment Lead owns the end-to-end process of getting providers enrolled with insurance payers so that our partners can bill for patient visits as quickly as possible. You'll manage high-volume enrollment production across multiple payers while coordinating across credentialing, payer contracting, revenue cycle, and partner operations teams. This role requires both execution speed and cross-functional judgment. This role is for a strong communicator who delivers crisp, timely updates to internal stakeholders and, when needed, external partners. You should be comfortable translating payer feedback into concrete next steps, proactively flagging risks and blockers, and closing loops with payer reps and partners until each file is resolved.

Requirements

2–5+ years of payer enrollment experience in a high-volume, fast-paced environment (digital health, MSO, or healthcare operations), including payer submissions, follow-ups, and escalations.
Hands-on experience submitting enrollments and driving them through to payer approval via payer portals, rosters, and/or manual applications, plus post-enrollment maintenance (demographic and location updates, payer loading issues).
Exceptional written and verbal communication skills and comfortable (and confident) coordinating across internal and external stakeholders, translating complex enrollment issues into clear updates, next steps, and expectations.
Detail-oriented with strong organizational skills and able to manage a large queue of enrollments across multiple payers and partners without dropping balls.
Proficiency in startup tech stack (Google Workspace, Notion, Slack, etc…).

Nice To Haves

Strong working knowledge of CAQH management, NPI, and NPPES highly preferred.
Experience with Salesforce or similar CRM/credentialing platforms (Verifiable, Medallion, or similar) preferred.
Experience with digital process optimization is a plus.

Responsibilities

Payer enrollment execution. Submit enrollments, run disciplined follow-ups and escalations, unblock stalled files, and keep enrollment records (status/next action/follow-up/notes) accurate and current adhering to SOPs.
Coordination internally across credentialing, contracting, and partner operations. Work effectively across teams to solve problems quickly, streamline handoffs, and build repeatable processes that improve enrollment speed and quality.
Support partner communication. Assist with partner/provider escalations by helping unblock complex issues, drafting crisp updates, and coordinating internal and external stakeholders as needed.
Develop and own payer playbooks. Document and codify payer-specific knowledge — submission workflows, follow-up cadences, escalation paths, portal quirks, key contacts — into reusable playbooks the team can operate from
Lead a team of junior team members. Manage daily workflow and capacity, coach and QA work, handle escalations, and run performance management to hit SLA targets and improve SOP adherence.