Hybrid Payee Services Representative - St Petersburg, FL

Zelis•St. Petersburg, FL

1d•Hybrid

About The Position

The Zelis Payments Payee Service Representative is part of an upbeat and caring team responsible for addressing issues or concerns from our clients related to our products and processes. Our best Payee Services Representatives are super reliable, love helping people, and are great at solving problems. This team also serves as a talent pipeline for all Zelis, so it can be a great place to kickstart your career. We have potential paths into client support, management, and more. Don’t worry if you don’t have previous call center experience, we are happy to teach you! In order to be considered, you must reside within 50 miles of the Zelis St Petersburg, FL Office. The Payee Services Representative positions require candidates to go into the Zelis St Petersburg office two (2) days per month on the 1st and 3rd Wednesday of the month.

Requirements

Passion for customer service and helping people
Excellent telephone etiquette and verbal communication skills
Proficiency in problem-solving and basic troubleshooting
Computer proficiency and technical aptitude
Attention to detail
Consistent and reliable
Comfort with MS Office applications such as Word, Excel, PowerPoint, etc.
Demonstrated resilience and resourcefulness in customer service situations
To excel in a remote work environment, it is essential to have a dedicated and well-equipped workspace. This includes a quiet and professional environment and a stable internet connection. You will be responsible for maintaining your remote workstation in compliance with company guidelines.
Must reside within 50 miles of the Zelis St Petersburg, FL Office.

Nice To Haves

Previous call center experience

Responsibilities

Handle incoming calls from our provider clients to answer questions regarding their payments and enrollment
Work to resolve any outstanding issues related to their payments including explaining the use of our electronic payment options (credit cards, direct electronic funds transfer)
Assist providers in signing up for direct electronic funds transfer products as well as assisting with the registration process, online web portal set-up and provider portal guidance including basic troubleshooting.
Navigate Zelis platforms and processes efficiently with the goal of providing quick and thorough responses to our clients with first call resolution.
Build and maintain a thorough knowledge of Zelis Payments products and solutions.
Build and maintain a thorough knowledge of company policies and procedures, especially related to provider privacy.
Maintaining scheduled adherence and remaining productive throughout your given shift.
Ability to consistently meet monthly stat expectations and attendance goals.
Maintain and display a positive attitude.