Patron Services Representative

SAN FRANCISCO SYMPHONY • San Francisco, CA

6d • $37 - $37 • Onsite

About The Position

The Patron Services Representative provides the highest levels of customer service to our patrons, takes and fulfills ticket and subscription orders by phone, mail or in person, and supports the operation of the Box Office through data entry, proofing, customer contact and management, and other duties and projects as assigned by the Box Office Manager. Hours include evenings and weekends.

Requirements

• Minimum 5 years experience in a customer service, sales, public relations or similar environment.
• Minimum 5 years experience working with customer relationship management software.
• Ability to constantly provide highest levels of customer service
• Great communication, listening and phone skills
• Ability to work as a team in a dynamic work environment
• Ability to interact with patrons and co-workers in a positive, courteous, patient and diplomatic manner.
• Ability to touch type and enter data in an accurate and thorough manner.
• Proficient user of Windows, Excel, Word and Outlook.
• Strong organizational skills and ability to work independently while handling multiple tasks.
• Willingness to set goals and learn new skills.
• Knowledge of or willingness to learn about Classical music.

Nice To Haves

• Experience with ticketing and/or arts organizations a plus.
• Experience with Tessitura a plus.
• Database software or Tessitura experience a plus.

Responsibilities

• Completes sales through Tessitura software for incoming phone, mail and in-person orders at the Symphony Box Office.
• Makes courtesy and follow-up calls to patrons to resolve issues with their tickets purchase or other Symphony business.
• Provides exemplary customer service, follow-through and support.
• Turns each patron interaction into a positive experience
• Handles complaints and satisfies upset patrons
• Supports Box Office Managers with additional duties.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed