Library Services Specialist - Patron Placed Holds

UMBC • Baltimore, MD

6d • $23 - $31 • Onsite

About The Position

The Albin O. Kuhn Library & Gallery’s Circulation department is seeking a detail-oriented individual to provide high-quality customer service to Library users. Under the supervision of the Library Services Supervisor - Evening, the Library Services Specialist - Patron Placed Holds coordinates processing and routing of requested materials to and from patrons of UMBC and other USMAI campuses. This is a full-time position with a schedule of Sunday through Thursday 2:00pm to 10:30pm in the fall and spring semesters. The work schedule is Sunday 11:00am to 7:30pm and Monday through Thursday 12:00pm to 8:30pm during the winter and summer sessions. Scheduled hours are subject to change based on changes in Library hours, staffing needs, or necessity of monitoring the building during university events held outside of regular library hours.

Requirements

• Bachelor’s Degree (or related experience at the substitution rate of 30 college credits to one year of experience)
• One year of experience directly related to the primary duties of the position
• Ability to work independently and exercise initiative in applying rules, procedures, and instructions
• Excellent verbal, written, and interpersonal communications skills
• Demonstrated ability to understand and apply basic principles of quality customer service, teamwork, and conflict resolution
• Demonstrated skill in analytical and problem solving
• Demonstrated ability to establish effective working relationships with users and staff, internal and external stakeholders, and to provide guidance and instruction to student assistants
• Demonstrated ability to learn and operate common computing and productivity applications (e.g., word processing, databases and spreadsheets, web browsers, email and electronic calendars)
• Demonstrated ability to troubleshoot and provide basic technical assistance to patrons regarding printing, laptops, etc.

Nice To Haves

• One year of library circulation experience
• One year of experience coordinating tasks and shared work
• One year of experience creating, revising, and updating workflow documentation
• One year of experience addressing building and security issues
• Demonstrated skill in motivating and training student employees

Responsibilities

• Provides direction to staff and student assistants for Patron Placed Holds (PPH) tasks and projects. Specifically, ensures holds are retrieved, tracked, and routed accurately and on time and provides or supports training to new staff and student assistants on PPH processes.
• Detects and resolves problems related to PPH.
• Keeps and reports statistics on PPH as requested.
• Serves as liaison to Baltimore Regional Expedited Interlibrary Loan group and as contact person to all USMAI campuses for PPH issues.
• Coordinates with Digital Media Lab supervisor and Equipment Lending Specialist as needed regarding equipment holds.
• Coordinates with Integrated Library System Configuration Specialist as needed regarding holds policy configuration.
• Coordinates with Collection Maintenance Specialist as needed regarding collection issues related to holds.
• Provides direction to UMBC and community patrons on accessing and using Library & Gallery services and resources, including the library catalog, printers, scanners, and other electronic devices.
• Works assigned shifts at the DML and Circulation desk, providing support, excellent customer service, and high-quality circulation and referral services.
• Opens and closes the Library & Gallery, including the Digital Media Lab.
• Participates in cross-departmental and consortial projects, committee, and task groups as appropriate, and regularly participates in professional development activities

Benefits

• 14 Days of Annual Leave
• 15 Days of Sick Leave
• 15 Holidays
• 3 Personal Days
• 8 credit hours per semester Tuition remission at UMBC for eligible dependents after two years of FT employment
• Life and disability insurance
• Retirement/Pension plan
• Professional development opportunities
• Wellness opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level