Patron Services Coordinator

Carol Stream Public Library•Carol Stream, IL

3h•$16 - $18•Onsite

About The Position

This is a part-time, IMRF and VSP vision insurance eligible, 25 hours/ week supervisory position that requires availability to work evening and weekend shifts. This position accrues Sick and Vacation time monthly, and receives 2 paid holidays and 2 Floating Holidays annually. Direct the workflow of the department and delegate a variety of clerical tasks while performing the responsibilities of a Patron Services Clerk.

Requirements

High School diploma or equivalent
Two years public library Patron Services department experience preferred
Two years customer service experience
Strong customer service orientation
Ability to handle cash and credit transactions
Ability to interpret and execute detailed procedures
Interpersonal skills using tact, patience and courtesy
Aptitude to direct others in their work
Attention to detail, accuracy and organization
Works collaboratively as a member of a team and independently with minimal direction
Uses verbal, written and electronic communication effectively
Proficient in using a personal computer and office productivity software
Applies creative problem-solving to a variety of situations

Responsibilities

Assist in training and coaching Patron Services Clerks and Materials Clerks
Resolve customer disagreements positively
Issue Special Borrowing Accounts
Examine, and appropriately route, materials for review
Maintain billing for damaged and unreturned materials within the Library and the SWAN consortium
Analyze report data for problem solving with patron accounts and circulated materials
Serve as Team Leader which includes handling patron concerns, managing emergencies and opening and closing of the facility
Balance cash drawer
Facilitate meeting room reservation requests
Other duties as assigned