Patron Services Associate

MCT, Inc.Missoula, MT
Onsite

About The Position

Missoula Children's Theatre is hiring a part time Patron Services Associate to join our team. The Patron Services Associate supports the box office by assisting with ticketing, subscriptions, and support of all theatre visitors.

Requirements

  • Friendly, helpful personality and willingness to work as part of a team
  • Customer Service experience
  • Excellent interpersonal, written and oral communication skills.
  • Excellent computer skills

Nice To Haves

  • Knowledge and/or interest of theater
  • Experience working in ticketing software, specifically Patron Manager
  • Experience working within streaming platform software e.g. ShowTix4U

Responsibilities

  • Provide excellent support to patrons, donors, volunteers, and guests.
  • Use the ticketing database (Patron Manager) to allocate seating and process orders.
  • Manage cash drawers, including credit card & other transactions.
  • Maintain all regularly scheduled ticketing, sales, and promotions tracking reports.
  • Assist Front of House as needed during performances.
  • Assist in creating upcoming sales campaigns.
  • Assist with reconciling financial reports and ticketing transactions with the operations staff.
  • Ensure that accurate ticketing information and box office policies are communicated correctly to patrons, guests, and visitors.
  • Input data and maintain accurate files on ticketing database.
  • Assist with supervision of volunteers as needed.
  • Assist in maintaining organization and physical appearance of box office, lobby, & concessions areas.
  • Assist with merchandise and inventory.
  • Greet visitors and ensure that they follow sign-in procedures.
  • Answer incoming calls and transfer them to the appropriate recipients.
  • Assist with program registration as needed.
  • Assist with the creation and scheduling of social media posts across platforms (Facebook, Instagram, etc.), including event reminders, behind-the-scenes content, and patron highlights.
  • Capture photos and video content during performances, rehearsals, or special events for marketing use.
  • Support the marketing team in organizing and maintaining a content calendar.
  • Help design basic graphics or captions for email and social content using templates provided by the marketing team.
  • Update show information and events on the MCT website and community calendars.
  • Maintain customer contact records in the CRM (Patron Manager), including patron notes, email list tagging, and accurate data entry.
  • Collect email signups and support the distribution of e-newsletters or targeted campaigns.
  • Report trends or questions from patrons that could inform future promotions or marketing decisions.
  • Coordinate marketing collateral distribution (posters, flyers) to local businesses and community boards.
  • Provide on-site support during marketing events, press tours, or community appearances as needed.
  • Assist with digital ad campaigns, including tracking performance, gathering assets, and updating copy as directed.

Benefits

  • Paid time off
  • Sick leave
  • Holiday pay
  • Employee discounts
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