Patient Wheelchair Agent

SP Plus Corporation•Findlay Township, PA

5d•Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Requirements

High School Diploma or equivalent education and/or experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one situations to hospital staff, patients and other employees of the company.
Ability to effectively respond positively and professionally to patient and/or hospital staff requests, inquiries and/or complaints.
Employees will be required to maintain a neat and clean appearance and be in complete uniform at all times.
May be required to meet immunization or health screening requirements through providing personal records or undergoing testing and, if required, further immunizations or tests.
Successful completion of SP+ New Hire and Patient Transporter (PT) courses including on-the-job demonstration of skills.
Ability to apply common sense understanding to carry out detailed but standard written or oral instructions.
Ability to adapt to changes in the work environment; able to deal with change, delays or unexpected events.

Nice To Haves

Prior patient transport or healthcare experience a plus.

Responsibilities

Transports patients by moving them to and from wheelchairs and assisting/lifting patients on and off beds.
Properly and safely transports and secures patients, secures IVs, drainage tubes, etc. with assistance from the nursing personnel.
In accordance with the transportation of patients, uses wheelchairs to carry out the essential duties of the position.
Demonstrates competency in transporting all specific age groups.
Ensures the safe, timely and accurate transport of patients to their destination.
Communicates effectively with patients, nursing personnel, clinicians, technicians or reception and dispatch.
Ensures the comfort of the patient by being attentive. Offers blankets, checks modesty and only engages in appropriate conversation involving patients. Never transports patients in severe pain.
Alerts nursing staff immediately to any signs of patient distress.
Routinely inspects wheelchairs and immediately reports equipment malfunction.
Complies with regulatory agency standards, including federal, state and JCAHO.
Adheres to facility and patient confidentiality in accordance with stated policy and HIPAA (Health Insurance Portability and Accountability Act) requirements
Utilizes proper and safe patient handling techniques.
Collects wheelchair transport equipment and returns them to the appropriate storage areas.
Demonstrates proper use of the patient transport tracking system.
Uses appropriate infection control procedures including sanitizing wheelchair transport equipment.
Readily seeks to increase job knowledge and participates in continuous training.
Demonstrates SP+ service standards for exceptional patient, family and coworker experiences.
Performs all other related duties as assigned.