Wheelchair Agent

Maximus Global Services•Santa Ana, CA

8d•Onsite

About The Position

Join our team at Maximus Global Services at John Wayne Airport (SNA)! Maximus Global Services (MGS) purpose is “Make people smile through service”. MGS provides aviation services at various airports in the US: Miami, Fort Lauderdale, Orlando, Virginia, Atlanta, Baltimore, Las Vegas and Santa Ana (CA). Maximus Global Services is a dynamic and growing organization committed to fostering a positive and inclusive workplace. We are looking for dynamics and customer service-oriented candidates for a Wheelchair Agent position to join our team at John Wayne Airport (SNA).

Requirements

High school diploma or GED.
Must exhibit exceptional customer service and communication skills, both verbal and written.
As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.
Must be able to read, write and speak English.
Maintain a relationship with both employees and clients.
Must possess effective interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines.
Must be able to read and understand all operating and airport procedures and instructions.
Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment).
Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.

Nice To Haves

Teamwork Orientation
Stress Management
Ethical Conduct
Good Communication
Customer Service

Responsibilities

Agent must be in communication with the supervisor on duty at all times.
Will review the daily manning and assignment for the day.
Provide wheelchair services (taking the wheelchair to assigned door and wait for passenger) ensuring that all security procedures are met.
Agent will take passenger through customs and baggage claim to the curb only. Agent will not take passenger past curb into parking lot.
When finished, agent must call supervisor and return wheelchair to its initial position.